Corporate Governance

M&S has a valuable reputation to protect. We’re already firmly established as one of the UK’s favourite brands – and, as we continue to expand internationally, that reputation takes on a whole new dimension. Maintaining it and propagating our core values is the job of Corporate Governance.

We all have a role to play in safeguarding our good name but Corporate Governance leads the way. This key function covers Audit, Company Secretariat, Legal, Insurance and Pensions, and has a vast range of interests and audiences to consider; from shareholders, suppliers and financiers to customers and communities. Balancing all of these makes for an engaging, challenging role as you’ll be ensuring our actions match the values by which we operate.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Customer Sales and Service Centre (CSSC)

Great customer service is synonymous with the M&S brand. If you’re passionate about delivering it, you could join our great team here in Chester and build a rewarding career at our Customer Sales and Service Centre (CSSC). Take a look at our roles to see where you could fit in:

Our contact centre deals with five million customers a year. We’re on hand to listen and answer a large variety of queries via email, social media, phone, webchat and post – everything from enquiries about product orders to all manner of customer queries. This gives us enormous insight into our products, services and opinions about our business.

Are you passionate about service?  This is a chance to put your talent for communication to good use as you strengthen our reputation for delivering exceptional customer service.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our Retail Customer Service Centre in Chester

Human Resource Shared Service (HRSS)

M&S is a business powered by its people. We think they’re the best in the world of retail. That’s why our Human Resource Shared Service (HRSS) is on hand to help them really make the most of their careers with us. Whether they’re delivering exemplary customer service in store or working behind the scenes to keep everything running like clockwork, we’re proud of our team of 83,000 people and the great contribution they make to our ongoing success as one of the UK’s most popular retailers. Make your mark in one of the following career areas:

Based in Salford Quays, HRSS is the part of the M&S HR group. We provide invaluable admin support, resolve queries and offer guidance so each of our people can get on and do their job. We’re also able to help our people if they have a question personal to them, perhaps about their pay or pension.

For us, it’s about making every moment special for our M&S colleagues and tailoring our services to best suit their needs. This way, we can make sure we retain our best people while attracting new talent across our organisation.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our HR Shared Service function in Salford Quays

Business Service Centre (BSC)

Our Business Service Centre (BSC) in Manchester is where our financial experts make sure our accounts remain in great shape. As part of the Finance Group, it’s the job of the BSC to support us on all our transactional activities, such as paying for the products and services that enable us to trade on a day-to-day basis.

The centre is home to a number of different disciplines and prides itself on delivering outstanding results – and last year’s figures reveal the scale of this team’s achievement and importance to the business. Last year, the BSC completed over 900 reconciliations, answered over 85,000 queries and paid over 2.3 million invoices – all while protecting our assets and interests with robust financial controls.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our Business Service Centre in Manchester

Operatives

You could call the Castle Donington Distribution Centre our largest single store. The scale and size of this operation is impressive. It's 900,000 square feet. It holds up to 16 million products – and it dispatches a staggering 2.2 million items every week. At the heart of our growing eCommerce business is a team of dedicated, conscientious Operatives. Each one understands that the next person to receive their package will be the customer, and that wherever they are in the world, our customers expect the seamless, quality experience that is the hallmark of M&S service.

This is one of Europe's largest state-of-the-art distribution facilities. So expect to work with cutting-edge technology and receive dedicated training. With an operation this vast, there's a wide range of areas to work in, even if you're joining for our busy festive period.

We'll make you feel part of the team with good rates of pay, training, uniform and safety equipment, plus there's free parking, car sharing/cycle-to-work schemes and our staff restaurant.

Looking for a permanent position with M&S?

We have both day and night shifts available, working a 2 week rotating pattern (panama shift pattern) with different contracted hours and shift times, which you'll be able to fit around your personal commitments and receive a rewarding package - lots of benefits and career possibilities, for you to take advantage of.

Days - Full Time
12 hours
Nights - Full Time
12 hours
Nights - Part Time
9 hours
Nights - Part Time
6 hours

Looking for a different shift pattern with M&S?

You might be looking to work fixed shifts or at different times but still with M&S. If so, it only takes minute to register your interest. We'll be in touch as soon as we have opportunities available.

Register your Interest

Looking for temporary work?

We are currently working with Staffline to recruit temporary Operatives, working a variety of hours and shifts. When you click the Apply Now button below, you will be taken to the Staffline site where you can apply online. If you fit the bill, they will call you for short pre-screening questionnaire that lets them learn more about you and your capabilities. If you're successful at this stage, you'll be invited to attend the Staffline on-site assessment including a face-to-face interview.

Apply Now

For more information and to apply, call Staffline on

01858 412767

Operative Departments

Inbound

This is where we receive goods into our store. You'll unload them carefully and ensure they are accurately sent to destinations all over the centre.

Repack (PPP)

Our pick auto systems are technologically advanced and highly efficient. Here, you'll take boxed products from inbound and distribute them, making sure the pick auto systems stay fully stocked.

Pick Automation

Our ‘Pick-by-Light' system uses light displays to help with stock picking. This is cutting-edge technology and we've found it to be the most efficient way to pick as it brings the products to you. This is where we also collate retail and customer delivery details.

Pick manual

Occasionally, stock needs to be picked manually. In this department you'll collect bulky or unusually shaped items and take them to where they need to go.

Pack

This is where you'll carefully pack customer orders and prepare them for collection at one of our stores (part of our ‘shop your way' service) or have them delivered directly to the customer's home. As the last person to touch the item before the customer, you'll make sure everything's as you would want to receive it - perfect.

Dispatch

This is the final stage – loading trailers safely and efficiently for their onward journeys. You'll see packages on their way to regional distribution centres to stock up stores or deliver 'shop your way' parcels. Or you'll despatch customer parcels directly to our customers' homes.

Logistics Support

From Finance to HR and Management Information, we've a wealth of support roles for you to explore.

Behind the scenes at our Castle Donington distribution centre there are several key teams bringing their expertise to our success.  

Just like in any other part of our business, strong financial management and accurate reporting is vital to our Logistics operations.

Our Management Information team ensures key stakeholders within Logistics are kept abreast of performance and key data. Then there’s people management – something that’s essential in an environment where there are so many colleagues working side by side. 

Working in Logistics Support

It’s not just world class technology that keeps our Logistics network running like clockwork. We have a range of teams and individuals working in support roles behind the scenes that make a big impact on what we do – and one of them could soon be you.

Where you'll work

You'll be working in our distribution centre in Castle Donington

Team Leaders

Teamwork has taken us a long way at M&S – and being one of our Team Leaders could see you go a long way too.

Whether you join us in operations management or planning and performance, inventory management or administration, you’ll play a crucial role in keeping our products flowing. 

Here’s some more detail around what each of these areas does – so you can figure out where you’ll best fit in.

About you

Great leaders with a background in a similar automated environment excel here. You’ll also need strong communication, analytical and organisational skills, as well as a commercial mindset. 

Working in Operations Management

Explore Operations Management at M&S, and discover a wealth of leadership positions that will stretch and grow your skills as you take our supply chain operations to the next level.

Where you'll work

You'll be working in our distribution centre in Castle Donington

Shift and Operations Management

Shift and Operations Management is all about getting our products to where they need to be, when they need to be there. It may sound straightforward but when you’re taking control of an entire logistics operation occupying 900,000 sq ft of fully automated, state-of-the-art equipment and hundreds of staff, it’s quite a responsibility. So you’ll need to be up for the challenge.

Your leadership will have a far-reaching impact on our operations – from Buying and Merchandising to Retail, Multi-Channel and Transport Operations.  In fact, your attention to detail and insight into process flows will ensure that we continue to deliver on our hard-won reputation for quality and reliability. 

Working in Operations Management

Explore Operations Management at M&S, and discover a wealth of leadership positions that will stretch and grow your skills as you take our supply chain operations to the next level.

Where you'll work

You'll be working in our distribution centre in Castle Donington

Functional Area Managers

Our distribution centre in Castle Donington is divided into different functional areas and each has its own team on hand to keep things running smoothly.

As a Functional Area Manager, you’ll keep a close eye on operations, monitoring performance, making sure the right resources are in place, and finding new ways for us to improve the way we work.

Working in Operations Management

Explore Operations Management at M&S, and discover a wealth of leadership positions that will stretch and grow your skills as you take our supply chain operations to the next level.

Where you'll work

You'll be working in our distribution centre in Castle Donington

Engineering

Your engineering expertise will keep our supply chain operations running smoothly – and because we have one of the most advanced Distribution operations of its kind, there’ll be ample opportunity to develop new skills.

Our state-of-the-art technology allows us to deliver over two million products a week up and down the country, so it’s the lynchpin of our operation. We already have a great team on board – but we’re always looking for more exceptional engineers to join them.

About you

An inquisitive mind, a proactive approach and a passion for working with new, innovative technologies are all attributes our engineers have in spades. They enjoy what they do, take great care in doing it and understand how important their work is to the commercial success of our business.  

Working in Engineering

Keeping our Logistics machinery in great shape offers some interesting and stimulating challenges – not to mention the chance to work on some of the most advanced logistics technology available.

Where you'll work

You'll be working in our distribution centre in Castle Donington

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