20 November, 2018

Canvey Island: Say hello to Simply Food

Our Simply Food new store openings are continuing to gather pace. Next stop: Canvey Island. We’ll be calling this part of Essex home with this latest 7,400 square foot addition to our growing family. Located on the south east coast, Canvey’s 38,000 residents live about 20 minutes away from nearby Basildon and just 10 from neighbouring Southend.

The store will arrive around the same time as 290 extra free parking spaces are added to the 558 already on site. These will be shared with the other five retailers who are either already there or will be joining us shortly.

Canvey will boast a Click and Collect service, as well as a range of freshly prepared favourites, thanks to our instore Bakery. Claire Benson, the manager at the new store, can’t wait to welcome you there and says there’s some excitement about our arrival:

“Canvey is a fantastic location for our new M&S Simply Food store, and forms part of a growing Retail Park. You can access Canvey SF via Road, or Train into Canvey with a Bus route completing your journey. The surrounding community are eagerly awaiting our opening.”

There’s another reason to come and visit us too. We have roles available for Salesfloor Customer Assistants; Store Operations Customer Assistants and In Store Bakery Assistants, so if you’re looking for a new role, we’d love to hear from you. We have a range of shifts available and it’s easy to apply online by visiting HERE

Inside M&S
19 November, 2018

We can’t get enough of Worcester

Hopefully, the feeling is mutual as we’re soon to open a Simply Food format store there. This time we’re bringing 7,400 square foot of M&S special to the Blackpole Retail Park. With its own in store bakery and Click and Collect facility, our new site will complement our full line high street store which is already fully established in the town.

Our new home will see us join a host of retailers on the site, which has 439 free parking spaces for customers to take advantage of. But we’re not just offering an alternative place to pick up your M&S favourites. Perhaps you’d like to join us on the other side of the counter and take on a new role with us?

Andrew Ling, our new store manager, will give you a very warm welcome.

He had this to say about our arrival:

“Worcester Blackpole is a fantastic location for our new Simply Food store. I’m delighted to offer the Worcester customer the opportunity to shop our fantastic food range with the benefit of 400 plus car parking spaces on Blackpole Retail Park.”

We have roles available for Salesfloor Customer Assistants; Store Operations Customer Assistants; and In Store Bakery Assistants; as well as for a Fire, Health and Safety Officer and in Administration. There is a range of shift patterns available and it’s easy to apply. Simply pay us a visit at http://careers.marksandspencer.com/new-store-registration

Inside M&S
13 November, 2018

Our newest arrival is due in Royston soon.

We can’t wait to get our latest new store opening up and running. You’ll find us just off York Way in the northern outskirts of the town at the Royston Gateway. The new store will feature familiar food favourites as well as an Instore Bakery, and Click and Collect.

The manager of our new store can’t wait to get things up and running:

“I am so excited to be opening our new store in Royston and I know M&S will be a fantastic addition to the town. We aim to give everyone a special shopping experience and are looking forward to working closely with the local community. We can’t wait to bring the M&S brand and our excellent food products to our new customers!”

If you’d like to join us in making this latest addition to our store family a success, there’s no shortage of ways to do so. We have roles available for Salesfloor Customer Assistants; Store Operations Customer Assistants; In Store Bakery Assistants and Section Co-ordinators, as well as in FHSO and Administration.

There is also a range of shift patterns available, so we should be able to find something that works for you. If you’re interested and would like further details or to apply, why not pay us a visit today at http://careers.marksandspencer.com/new-store-registration

Inside M&S
29 October, 2018

THE CHRISTMAS BUZZ AT M&S

Nicola hadn’t worked in retail before she joined M&S and didn’t really know what to expect. But it turned out to be “one of the best decisions I ever made”. As a Customer Assistant in Womenswear at our Middlesbrough store, Nicola was made to feel welcome from day one. Now she loves helping our customers, working with colleagues in a warm, friendly and respectful culture and giving her best.

Especially at Christmas, when the store truly comes alive. “My first Christmas with M&S will always stick in the memory. It was extremely busy but that made it all the more enjoyable, and it was amazing how dramatically the store layout and backstage areas changed to make space for all the festive lines. It was like a completely different store,” she remembers.

It wasn’t a one-off, either. “There’s a magical atmosphere in store over Christmas every year, a real buzz that’s shared by customers and colleagues. Everyone is so productive, and there’s a lot of satisfaction in a job well done” she says. “The store’s footfall changes during the festive period and last year in particular my knowledge of Gift Shop products grew massively, which enabled me to answer all the questions customers threw at me. One thing I’ve learned is that it takes a lot of effort and preparation to get ready for our peak time of year.”

That’s not the only thing Nicola has learned during her time with M&S. She has completed a Retail Apprenticeship and this has given her a great insight into how we produce and dress our products. “I’ve been able to see just how much goes into making sure our products are of the highest quality,” she says. “We’re a team of perfectionists – did you know that our melt-in-the-middle chocolate pudding took 18 months to develop?”

Nicola loves her job – and she loves her 20% staff discount. “Now I know our product ranges, there are things I simply wouldn’t buy anywhere else. I’m going to need a new coat for this winter and I’ve already spotted the one I want on our shop floor!”

Find out more about our Christmas job opportunities here.
Inside M&S
26 October, 2018

CAREERS-ON-THE-NAZE

If you’re looking for the quintessential English holiday resort, you’ll find it in Walton-on-the Naze, nestling on the North Sea coast in Essex.

It’s a small, quiet, beautifully kept town in the Tendring part of the county, close to Frinton-on-Sea. There’s a lovely sandy beach here that attracts holidaymakers in their droves. It has its own pier and, along the coast, there are many fossils to be found and rocks that date back 50 million years.

And, very soon, Walton-on-the-Naze will have its own M&S Simply Foods. What a great place to build a retail career!

Our new store will occupy 9,000 sq. ft. of space on the site of an old caravan park. It will stock the full range of scrumptious M&S food, there will be an In-Store Bakery and we’ll also be offering a Click & Collect service, which means customers will be able to pick up our fantastic fashions as well as food.

We’re the first ‘big’ store to move into the town, which is great news for the people of Walton on-the-Naze and Frinton-on-Sea as well as visitors to the area. Nothing’s better than an M&S snack while taking in the sun on a beach!

But it could also be great news if you’re looking to develop a career in retail. Our new Walton-on-the-Naze store will need a whole host of people including:

Sales Floor Customer Assistants

Store Operations Customer Assistants

In-Store Bakery Assistants

Fire, Health & Safety Officer

Admin Assistant

There is a variety of shifts available, both full and part time, so there’s every chance we’ll have something that suits you. Walton-on-the-Naze has its own railway station and there will also be good bus links to our new store.

Lisa will be the new Store Manager and can’t wait for the doors to open:

“M&S will be a great addition to the town. Local people, holidaymakers, day-trippers – we aim to give everyone a special shopping experience by combining a great selection of products with the renowned M&S service. Come and be part of an exciting team and make it happen!”

Interested? Apply at https://jobs.marksandspencer.com/

Inside M&S
22 October, 2018

TREATING EVERYONE WITH RESPECT

Nick’s career with M&S started as a Christmas temp. He’d previously worked in retail, but every company does things differently. There was a lot to pick up, but we made sure his learning was exciting and he was soon up to speed.

First impressions count, so what were Nick’s? “I never realised how much you could enjoy a job until I started working for M&S! Many people nowadays prefer flexibility than working on a regular basis. But at M&S everyone is treated with respect, whoever they are, whatever hours they work, and they get the help they need when they need it,” he says. And that’s not all he’s discovered: “Everyone is so close here. People are more friends than fellow employees.”

Christmas is obviously our busiest time, but no-one is left to sink or swim. Nick picked up quite quickly that even if an area is under-resourced for some reason, help is at hand. That support enables everyone to perform when the pace is fast and keep cool under pressure. And while it’s busy, Nick also believes that Christmas is the most enjoyable time of year. “We all get into the festive spirit and it’s great talking to customers about what they’re doing over the holiday, and getting them interested in the different food lines we’ve introduced for Christmas.”.

Nick also found our 20% staff discount a huge plus. He used to shop at another supermarket and believed he got a good deal, but… “Once my family and I started shopping at M&S we not only saved ourselves a lot of money, but the food quality was so much better, as was the variety of products.”

After his seasonal contract ended, Nick was over the moon to be offered a permanent role – due reward for his motivation and talents – and is now proud to be part of M&S full time and looking to a long-term future with us.

He’s a Section Coordinator in Foods at our Guildford store, where his role is to work with other Coordinators to supervise Customer Assistants, help customers on the information desk and generally make sure everything is ship-shape. And that’s not the only role he has in the store. Nick is a trained First Aider. He’s often helped customers who have fallen over or are feeling unwell, but there’s one occasion that sticks out in the memory:

“A lady had a panic attack. We took her to a separate room off the shop floor, comforted her, gave her food and water and completed her shopping for her. When she was OK to leave we booked her a taxi to get home. We called her up the next day to check on her and she was lost for words to describe how much we helped her.”

That’s Nick for you.

Inside M&S

FORWARD THINKING, FUTURE-FOCUSED AND DIGITAL-FIRST

Why work for us?

At M&S, we focus relentlessly on delivering top quality products to our customers. That much has never changed. Our attention to detail and passion for improvement has led to the creation of some of the nation’s most loved products. But the world is changing fast, and we’re changing with it. M&S is transforming to become more relevant, more often, to our existing customers, and appeal to new ones too. We’re setting bolder goals and giving our people the space and resources to achieve them. From placing M&S at the forefront of the digital revolution to deliver for customers - existing and new, there’s never been a more exciting time to join us. Because being part of our journey today quite simply means shaping the future of our business. And if you’re ready to play your part, you’ll be richly rewarded with competitive salaries, bonus schemes and flexible working options.

company overview

COMPANY OVERVIEW

We are a digital-first, customer obsessed retailer known for our M&S own-brand model, which delivers top quality food, clothing, home products and financial services. Our annual turnover is £10 billion and we have a presence in some 57 countries worldwide. We employ over 80,000 colleagues who serve about 32 million people each week. And we’re constantly evolving. Connecting with our customers is at the heart of our business – which is why we’re partnering with world-class technology firms to help shape the retail experience of the future.

diversity

DIVERSITY

We are committed to an active Equal Opportunities Policy. This doesn't just cover our recruitment and selection procedures, but runs right through learning and development, appraisal, and promotion opportunities. We work hard to cultivate an environment free from discrimination, harassment and victimisation. At M&S, everyone can achieve their full potential, regardless of;

  • gender, sexual orientation, or marital status
  • race, colour, nationality,
  • hours of work
  • religious or political beliefs
  • disability
  • age

Pay – our salaries are competitive and reviewed every year, with extra performance rewards to recognise individual achievements.

Employee discount – 20% on all in-store and online purchases for you and a partner or family member.

Holidays – a minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Bonus – we have a number of discretionary bonus schemes for employees who’ve helped us reach our goals.

Pension – we offer a Defined Contribution pension plan, to which we contribute 6% for every 3% you put in. More at www.yourmandspension.com.

Life Assurance – get life assurance cover to the value of two times your annual pensionable salary from day one.

Sharesave – put aside any amount between £5 and £250 each month for three years and buy M&S shares at a 20% discount – or get your savings back.

Sharebuy – buy M&S shares on a monthly basis direct from your gross salary and build up an investment.

Salary Sacrifice – join one of our schemes covering holiday buying, car leasing and cycle to work.

Discounts – take advantage of over 1,500 special discounts covering holidays, leisure attractions and more.

Heath & Wellbeing – receive discounted healthcare products and a dedicated wellbeing website with top tips.

Charity Volunteer Day – volunteer for one day at a charity of your choice.

awards and recognition

AWARDS AND RECOGNITIONS

Industry recognition is a nice bonus. Most of all because it’s an acknowledgement of how well our people have done. Whether it’s Which? Supermarket of the Year 2017 or an award for our charity and community work, we’re delighted to be considered and we’re proud of the teams involved. If we can bring out the best in our people and give younger people a better start in their careers, that’s incredibly rewarding – and something we’ll continue to do.

Awards & Recognitions
learning and development

LEARNING AND DEVELOPMENT

A constantly evolving business requires its people to grow with it. Our comprehensive training and coaching programme will improve your confidence and equip you with all the skills you need for a Digital First future. Whatever your role, wherever your ambition lies, we’ll tailor your training to meet your needs, giving you all the support you need to do your job well. Our induction programme for new starters lasts between one and two weeks, depending on your experience. You’ll get a basic overview of our business, along with everything you need to feel passionate, inspired and excited about your new role with us.

plan A

PLAN A

Our Plan A initiative will help us become the world’s most sustainable major retailer. Our ultimate goals are to combat climate change, reduce waste, use sustainable raw materials, trade ethically and help our customers to lead healthier lifestyles.

Find out more about Plan A

Find out more about Plan A
smarter working

SMARTER WORKING MEETS YOUR LIFESTYLE

We recognise that, whatever job you do or whatever level you're at, you need to strike a balance between your work life and your home life. Our smarter working approach means we are flexible and open in how we work to deliver for our customers. We support a range of options, from part-time and shift work, to job sharing and term-time working.

We also offer a career break scheme, with up to nine months’ unpaid leave. This is in addition to leave for a wide range of different circumstances, including adoption, IVF treatment, annual training exercises for the armed forces, and more.

READY TO APPLY?

Simply click the button below. If you have a disability or learning difficulty and require alternative arrangements, please call us on 0845 300 3725 so we can assess your needs. Alternatively, contact your preferred store directly to discuss your personal circumstances.

Learning and Development

A complex operation like ours works best when we all work well together. This means understanding how all the pieces fit and what each of them does; and how you could support this. This year, we’re going to give you those cross-functional insights. There’ll be more opportunities to move around the business. You’ll see how other departments function. You’ll get to network with your peers. There will be a greater emphasis on commerciality and entrepreneurial thinking.

We’ll also be taking a more robust approach to your career management. This will be done via talent profiles. To make sure you meet and exceed yours, we’ll assign you a mentor who will invest their time and experience in you. Our current intake will also be on hand as your buddy. They’ve just been where you’re about to go, so who better to be your guide and answer all your questions.

We are looking to you to be the future leaders of our business. To take us forward successfully, you’ll need to understand how we got to where are to today. Our current subject matter experts will take you on this journey. They will arm you with invaluable insight into what works and what doesn’t.

By the end of your programme, the experience you will have gained will make you a retail force to be reckoned with.

Applying to join M&S

  • Online application

    Read more
    x

    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practice online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

    If you’re applying for the Enterprise Programme, the process is a little less orthodox - so to find out more click here

  • Come to an assessment centre

    Read more
    x

    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

    Read more
    x

    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

    Read more
    x

    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. All graduate roles start in September.

    Applications for our business placement and graduate programmes for 2018 are now open.

Lingerie Design

M&S is renowned for bringing the latest trends to the high street. Created with every one of our customers’ tastes in mind, our clothing, lingerie and home ranges have garnered incredible brand loyalty. As a Design Intern, you’ll get to experience both the research and creative process behind making this a reality.

Key Information

  • Location

    Head Office (London)

  • Duration

    Eight weeks: Monday 10th June - Friday 2nd August 2019

  • Salary

    £19,500 pro rata

Career questions?

Message us on WhatsApp*
07834 335603

*Service only available during office hours

Learning and Development

A complex operation like ours works best when we all work well together. This means understanding how all the pieces fit and what each of them does; and how you could support this. This year, we’re going to give you those cross-functional insights. There’ll be more opportunities to move around the business. You’ll see how other departments function. You’ll get to network with your peers. There will be a greater emphasis on commerciality and entrepreneurial thinking.

We’ll also be taking a more robust approach to your career management. This will be done via talent profiles. To make sure you meet and exceed yours, we’ll assign you a mentor who will invest their time and experience in you. Our current intake will also be on hand as your buddy. They’ve just been where you’re about to go, so who better to be your guide and answer all your questions.

We are looking to you to be the future leaders of our business. To take us forward successfully, you’ll need to understand how we got to where are to today. Our current subject matter experts will take you on this journey. They will arm you with invaluable insight into what works and what doesn’t.

By the end of your programme, the experience you will have gained will make you a retail force to be reckoned with.

Applying to join M&S

  • Online application

    Read more
    x

    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practice online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

    If you’re applying for the Enterprise Programme, the process is a little less orthodox - so to find out more click here

  • Come to an assessment centre

    Read more
    x

    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

    Read more
    x

    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

    Read more
    x

    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. All graduate roles start in September.

    Applications for our business placement and graduate programmes for 2018 are now open.

15 October, 2018

GOODWILL TO ALL

Sarah joined us in August 2014 and her first M&S Christmas was just a few months later. She remembers how exciting it was to see all the festive products flooding into the store and how busy it was from her position on the Customer Service Desk. She’s always felt that there’s a special atmosphere at Christmas which has been rekindled year after year. “Everyone feels so festive and happy – the days fly by,” Sarah says.

She’s been part of a team of people who go out of their way to make Christmas special for our customers. But they get a lot back in return, as Sarah explains: “Working over Christmas has given me a lot of knowledge about retail and how things operate over the busiest period. I’ve also learned that customers need a lot of help when choosing Christmas presents and I’m only too delighted to make suggestions. It’s great to offer a bit of goodwill, but it’s also helped increase my product knowledge. I’ve also been able to help out in a variety of departments which has given me a lot of experience.”

After spells on the Customer Service Desk and in Bureau de Change, Sarah has found her niche in the Food Hall of our Cheshire Oaks store, where she’s a Section Co-ordinator and loving the fast pace. There are quite a few reasons why Sarah is proud to be part of M&S: the service we always deliver with a smile; the quality of our products; our Plan A environmental commitment; our generous benefits such as the chance to ‘buy’ extra holiday; and her amazing colleagues – Sarah has taken the Level 2 Apprenticeship and she enjoys sharing her knowledge of what it takes.

Sarah has also been impressed by the generosity of our refund policy – from first-hand experience: “A customer came to the Customer Service Desk for a refund and mentioned that her husband had sadly passed away a week before. Her receipt was outside the refund policy by one day. When I checked the items, they had gone down into the sale so I gave her a refund for the full amount. She was happy with this but started crying. I took her to the cafe and bought her a coffee to calm down. She thanked me and said she did not expect anything like this.”

Perhaps not, but we never forget that shoppers aren’t just customers – they’re real people.

Inside M&S

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