11 October, 2018

SOURCING OUR CHRISTMAS MOMENT MAKERS

As Head of Resourcing, Kim and her team are responsible for bringing quality new talent into M&S – and doing so in a way that provides a great candidate experience. This means resourcing our Stores, Head Offices and Castle Donington Distribution Centre, as well as filling places on our Early Careers schemes.

That’s a big job in itself, but then there’s the ‘little’ matter of Christmas. Every year, we take on thousands of new seasonal colleagues, either to create magical in-store moments for shoppers, or to pick, pack and despatch orders at Castle Donington in time for Christmas stockings. When it comes to overseeing this huge recruitment drive, Kim always steps up to the plate. Not least, because she loves Christmas at M&S: “How would I describe it? Fantastic, festive, fun, fast and furious!”

Kim has spent her entire career at M&S, taking on a number of HR roles both in our Stores and Head Office after becoming hooked on retail and our brand after leaving college. So she’s ideally qualified to talk about Christmas at M&S: “I remember packing at the tills in Food on Christmas Eve, seeing trollies piled high with all these amazing products for a festive feast. It’s such a great time to be working in store, helping our customers find that perfect gift or select some delicious food, or (I have to admit) often treating myself to cakes galore in the staff café! Our store warehouses are always jam-packed with stock, but at Christmas it’s even more of a challenge to keep everything organised so shelves on the shop floor are constantly full.”

Kim also has her own views on what makes the perfect M&S Christmas moment maker: “As it’s so busy, you need to be flexible to respond to changing demands and prepared to go the extra mile. You need to genuinely enjoy helping customers, and have a friendly and positive approach.”

Flexibility is certainly a quality that has stood Kim in good stead as she’s moved from role to role in HR at M&S. She’s been part of a number of change programmes to keep us competitive in a tough retail marketplace and led some amazing teams – Kim knows only too well that great people make a strong business.

To sum up her career, Kim says: “I’ve had the privilege of working with so many great people: leaders, colleagues and friends. I’ve seen our business design and launch some amazing products, become a market leader for quality and innovation, and do wonderful things for our communities. Call me biased, but you don’t spend your whole career at one company unless you really believe in it.”

Inside M&S

Food Product Development

At M&S, we’re known for the quality, innovation and creativity of our food. If you’re studying Food Innovation; Food Development; Food Marketing; Food & Nutrition; Culinary Arts or a Chef Programme, how could possibly resist helping us make it even better?

Key Information

  • Location

    Head Office (London)

  • Duration

    12 months

  • Salary

    £19,500 pro rata

Career questions?

Message us on WhatsApp*
07834 335603

*Service only available during office hours

Learning and Development

A complex operation like ours works best when we all work well together. This means understanding how all the pieces fit and what each of them does; and how you could support this. This year, we’re going to give you those cross-functional insights. There’ll be more opportunities to move around the business. You’ll see how other departments function. You’ll get to network with your peers. There will be a greater emphasis on commerciality and entrepreneurial thinking.

We’ll also be taking a more robust approach to your career management. This will be done via talent profiles. To make sure you meet and exceed yours, we’ll assign you a mentor who will invest their time and experience in you. Our current intake will also be on hand as your buddy. They’ve just been where you’re about to go, so who better to be your guide and answer all your questions.

We are looking to you to be the future leaders of our business. To take us forward successfully, you’ll need to understand how we got to where are to today. Our current subject matter experts will take you on this journey. They will arm you with invaluable insight into what works and what doesn’t.

By the end of your programme, the experience you will have gained will make you a retail force to be reckoned with.

Applying to join M&S

  • Online application

    Read more
    x

    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practice online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

    If you’re applying for the Enterprise Programme, the process is a little less orthodox - so to find out more click here

  • Come to an assessment centre

    Read more
    x

    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

    Read more
    x

    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

    Read more
    x

    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. All graduate roles start in September.

    Applications for our business placement and graduate programmes for 2018 are now open.

Food Product Development

Are you studying for a food science-related qualification? If so, this is your chance to step into one of the UK’s biggest, most technical and creative culinary environments. See masters of food product development at work and get the experience needed to launch your career.

Key Information

  • Location

    Head Office (London)

  • Duration

    Eight weeks: Monday 10th June - Friday 2nd August 2019

  • Salary

    £19,500 pro rata

Career questions?

Message us on WhatsApp*
07834 335603

*Service only available during office hours

Learning and Development

A complex operation like ours works best when we all work well together. This means understanding how all the pieces fit and what each of them does; and how you could support this. This year, we’re going to give you those cross-functional insights. There’ll be more opportunities to move around the business. You’ll see how other departments function. You’ll get to network with your peers. There will be a greater emphasis on commerciality and entrepreneurial thinking.

We’ll also be taking a more robust approach to your career management. This will be done via talent profiles. To make sure you meet and exceed yours, we’ll assign you a mentor who will invest their time and experience in you. Our current intake will also be on hand as your buddy. They’ve just been where you’re about to go, so who better to be your guide and answer all your questions.

We are looking to you to be the future leaders of our business. To take us forward successfully, you’ll need to understand how we got to where are to today. Our current subject matter experts will take you on this journey. They will arm you with invaluable insight into what works and what doesn’t.

By the end of your programme, the experience you will have gained will make you a retail force to be reckoned with.

Applying to join M&S

  • Online application

    Read more
    x

    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practice online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

    If you’re applying for the Enterprise Programme, the process is a little less orthodox - so to find out more click here

  • Come to an assessment centre

    Read more
    x

    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

    Read more
    x

    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

    Read more
    x

    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. All graduate roles start in September.

    Applications for our business placement and graduate programmes for 2018 are now open.

Food Product Development

At M&S, we’re known for the quality, innovation and creativity of our food. If you’re studying Food Innovation; Food Development; Food Marketing; Food & Nutrition; Culinary Arts or a Chef Programme, how could possibly resist helping us make it even better?

Key Information

  • Location

    Head Office (London)

  • Duration

    12 months

  • Salary

    £19,500 pro rata

Career questions?

Message us on WhatsApp*
07834 335603

*Service only available during office hours

Learning and Development

A complex operation like ours works best when we all work well together. This means understanding how all the pieces fit and what each of them does; and how you could support this. This year, we’re going to give you those cross-functional insights. There’ll be more opportunities to move around the business. You’ll see how other departments function. You’ll get to network with your peers. There will be a greater emphasis on commerciality and entrepreneurial thinking.

We’ll also be taking a more robust approach to your career management. This will be done via talent profiles. To make sure you meet and exceed yours, we’ll assign you a mentor who will invest their time and experience in you. Our current intake will also be on hand as your buddy. They’ve just been where you’re about to go, so who better to be your guide and answer all your questions.

We are looking to you to be the future leaders of our business. To take us forward successfully, you’ll need to understand how we got to where are to today. Our current subject matter experts will take you on this journey. They will arm you with invaluable insight into what works and what doesn’t.

By the end of your programme, the experience you will have gained will make you a retail force to be reckoned with.

Applying to join M&S

  • Online application

    Read more
    x

    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practice online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

    If you’re applying for the Enterprise Programme, the process is a little less orthodox - so to find out more click here

  • Come to an assessment centre

    Read more
    x

    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

    Read more
    x

    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

    Read more
    x

    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. All graduate roles start in September.

    Applications for our business placement and graduate programmes for 2018 are now open.

Agriculture and Agronomy

From sourcing fresh produce and livestock to overseeing quality and supply chain from farmer to shelf, our Agriculture & Agronomy placement is the perfect way to put some real experience under your belt and onto your CV.

Food has always been a core part of our business. It is loved and appreciated for being special to any day or occasion. Few, however, realise the degree of care, skills and innovative thinking that goes into producing it. This placement will make you one of those few and you’ll get to learn chapter and verse.

Key Information

  • Location

    Head Office (London)

  • Duration

    12 months

  • Salary

    £19,500 pro rata

Career questions?

Message us on WhatsApp*
07834 335603

*Service only available during office hours

Learning and Development

A complex operation like ours works best when we all work well together. This means understanding how all the pieces fit and what each of them does; and how you could support this. This year, we’re going to give you those cross-functional insights. There’ll be more opportunities to move around the business. You’ll see how other departments function. You’ll get to network with your peers. There will be a greater emphasis on commerciality and entrepreneurial thinking.

We’ll also be taking a more robust approach to your career management. This will be done via talent profiles. To make sure you meet and exceed yours, we’ll assign you a mentor who will invest their time and experience in you. Our current intake will also be on hand as your buddy. They’ve just been where you’re about to go, so who better to be your guide and answer all your questions.

We are looking to you to be the future leaders of our business. To take us forward successfully, you’ll need to understand how we got to where are to today. Our current subject matter experts will take you on this journey. They will arm you with invaluable insight into what works and what doesn’t.

By the end of your programme, the experience you will have gained will make you a retail force to be reckoned with.

Applying to join M&S

  • Online application

    Read more
    x

    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practice online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

    If you’re applying for the Enterprise Programme, the process is a little less orthodox - so to find out more click here

  • Come to an assessment centre

    Read more
    x

    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

    Read more
    x

    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

    Read more
    x

    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. All graduate roles start in September.

    Applications for our business placement and graduate programmes for 2018 are now open.

10 October, 2018

MEET A CREATOR OF VISUAL MAGIC

Do you get all your Christmas decorations ready in October? Probably not, it’s a bit early even for Christmas-a-holics! But last year that’s exactly when Grace, a Visual Stylist in our Christmas team at our Guildford store, started putting together Christmas trees. “It was great fun creating the window displays, especially with our Paddington Bear-themed Christmas, which everyone was talking about,” she says.

Yes, preparations for the festive season start early at M&S so we can offer our customers a happy, stress-free experience when everyone gets into serious shopping mode. As we move into December, there are decorations everywhere and Christmas music playing in the background to get everyone into the festive spirit. “There’s so much planning that goes into making it a fantastic Christmas for our customers and colleagues, but it’s worth it,” Grace says.

Grace has been surprised by two things working at M&S over Christmas. “I focus on Visual Merchandising in Womenswear and Lingerie and I’m busy from the moment I get in to the moment I leave, so it’s never dull. So much goes into delivering the in-store visuals. There are mannequins to be dressed but we also cover everything from small shelving displays to huge window schemes.”

The other thing that surprised Grace was how much she would become an M&S shopper. “I’ve been really impressed by how on-trend our clothing is. The 20% staff discount is always well spent. I frequently use my discount card to buy things for myself or gifts for others. My mum has a relative’s discount card and uses it to do our food shopping.”

Grace is proud to be part of the M&S ‘peak’ team, pointing to our place in British heritage. “Everyone knows us as a staple of the high street, delivering high-quality products at reasonable prices. If you enjoy the festive spirit and are prepared to get stuck in, why not join us? We work together as a team to deliver the fantastic service M&S is known for.”

Inside M&S
8 October, 2018

SAVING THE DAY ON CHRISTMAS EVE

Despite our best intentions, we’ve all left our Christmas shopping to the last minute at one time or another. Perhaps something has slipped our mind, or we’ve just been too busy partying to hit the shops! Fortunately, there are people like Hazbije to save the day.

Hazbije is a Sales Advisor in the Christmas team at our Brent Cross store in London, working in Womenswear. She tell us: “It can be late on Christmas Eve and a customer comes in desperate to find a particular item. By that time we might be moving products off the shop floor, but I’ll always try and help them out as I know that one item might be the icing on their Christmas cake, so to speak! That might mean taking a customer’s mobile number and calling them when I’ve located what they want so they can get on with their other shopping. However, the smile and thanks I get makes it all worthwhile.”

But Hazbije has always been ready to help our customers in any way she can. “There are some customers who need a more tailored, personal experience, especially those who have a disability. Helping them takes more time than normal, but I really enjoy providing one-to-one advice.”

And Hazbije’s willingness to go the extra mile doesn’t go unnoticed. “It’s been great the way I’ve been treated by M&S. I’m not just regarded as ‘another temp’. My managers have always appreciated my hard work and made me feel special,” she says.

Hazbije was very familiar with M&S before she joined us and is proud to be part of our team. But she didn’t expect our stores to be quite as busy as they are in the run-up to Christmas. “It can be hectic and pressurised but there’s a very festive and positive buzz at this time of year which makes the challenge enjoyable. And the key thing is that everyone pulls together and helps each other out.”

So what’s Hazbije’s top tip for people looking to be part of our team at Christmas? “I prioritise tasks and try to get as much done as I can. It’s important to stay calm, whatever the situation – and a positive attitude goes a long way, too.”

Inside M&S
4 October, 2018

THE DIGITAL-FIRST M&S

Our wonderful colleagues create a fantastic customer experience at M&S. But it’s an experience that’s enhanced by state-of-the-art digital technologies. We’ve made online shopping our own and mobile device purchases on our website have more than doubled in the last two years. There’s more to it than that, though…

“Digital is about all of us thinking differently about technology; using it to change the way we work and to help customers,” said Vic, our Digital Director. “Digital is entwined in our customers’ lives, so it’s absolutely got to be throughout ours, too.”

Our dedication to be the retailer for the digital age is bringing bags of innovations to our stores:

Take our new Honeywell app. It currently lets our colleagues search for products, although – obviously after rigorous testing – we’re looking into the possibility of placing orders and processing payments. “The new system allows me to offer customers a more personal, bespoke, end-to-end shopping experience. The app makes the transaction much quicker so I’ve got time to spend with customers, finding out what they want. This is especially helpful in Suits as getting to know the right fit is crucial,” was the opinion of Nick, Commercial Manager at our Kew store.

Have you heard of Try Tuesday? Over 150,000 people have – they’ve signed up for membership to receive inspiration from our dedicated stylists on how to wear some of our top-selling products. And it’s really handy for Customer Assistants who work in our fitting rooms. “Try Tuesday is great because I can see products that might not appear in my store, meaning I get to see more newness,” Customer Assistant Doren said. “It only took two minutes to sign up; I’m looking forward to seeing my first email to get tips from my personal stylist to share with my customers!”

In May, we launched ‘shoppable’ posts on our main M&S Instagram channel. This means that customers can now click directly through from a post to buy a pictured product. “This is the perfect way to attract a younger, more trend-led customer. These customers want us to be where they are, and they’re on Instagram,” said Charlotte, Assistant Social Media Manager. We were the first UK brand to do this and from just one post in May we reached 30,000 people, generating 7,500 hits to our website.

And that’s not all we’ve done in the digital domain. We’ve introduced text messaging to let customers know when an order is ready for collection. We’ve created Office 365 accounts for store colleagues, connecting everyone on one platform. And we’ve created a new careers portal where people can use any device to search for all our jobs wherever they happen to be. Now, we’re trialling a new function on the M&S mobile app allowing customers to scan and pay for food products.

Retailers which survive will be the ones that keep pace with digital change. M&S will be one of them.

Inside M&S
28 September, 2018

New store opening: London Southbank

Location is key to the popularity and performance of any retail store. That’s why, in the words of Store Manager Derek, “there is a truly great excitement building up around our fantastic new store opening at Southbank Place.”

The Simply Foods store is literally just metres away from the London Eye on one side and Waterloo Station on the other. So, as Derek explains, the store “will be unique in its flavour, as it will be a centre of attraction for local residents, local workers and tourists alike.”

Working in this landmark location will certainly be a huge opportunity for the new team, especially as this store opening exemplifies the new strategy of the changing Marks & Spencer business. To add to the buzz about the future, Southbank Place and the surrounding area are set to grow into one of London’s leading destinations.

Footfall is already huge, with 98 million passenger a year using Waterloo, and countless tourists visiting the South Bank. Now, over 200,000 sq.ft. of additional retail space is coming to the area, and the new One and Two Southbank Place office buildings have attracted high profile tenants in Shell and WeWork. A number of major residential developments are also in progress locally.

The aim is for the new store to be right at the heart of this rapidly developing neighbourhood. According to Derek, “It is very important for us to be a big part of the community, to really deliver on making every moment special and transforming our good moments into great moments. This will be our commitment at all times as we are a crucial part of the new transformation programme at M&S”.

We are currently recruiting across a range of role types for the store, with a variety of shift patterns, such as: Sales Floor Colleagues, Operations Colleagues, ISB Colleagues, Section Coordinators, Administration Team and Fire, Health and Safety Officers.

If you’d like to be part of the new store team, please visit here.

Inside M&S
13 September, 2018

THE CHRISTMAS SPIRIT AT M&S IS INFECTIOUS

Adam didn’t know what to expect when he started as a Christmas temp at M&S, except that he was in line to earn some extra cash for Christmas. But then he arrived for his first day…

“I walked in and remember being quite shocked at how big and fast paced the shop was. Everywhere I looked there was something going on; it was almost like something out of a film,” he says. “It also struck me how everyone worked together to deliver the best possible Christmas to customers. And, it was a lot of fun – not a word I had traditionally associated with work!”

Adam loves the buzz of Christmas at M&S, the festive smiles on customers’ faces, the infectious enthusiasm of his colleagues. ‘Crazy’ is a word Adam uses to describe the festive season at M&S, but he believes that we go out of our way to look after our colleagues as we all have a hand in making Christmas for our customers. And the longer he’s worked here, the more he’s got involved. “I feel proud to be part of such a credible and respectable business. It really is a privilege to be part of the ‘peak’ team.”

He’s been given responsibility, too. As Store Operations Section Manager in Guildford, Adam deals with deliveries coming into his store and also cost management. “As you can imagine, there’s a huge turnover of stock at Christmas. I make sure that products are taken from lorries and onto the shop floor as quickly as possible, and generally help my colleagues look after our customers and analyse things like how we can reduce our energy bills.”

Christmas is a time for thinking of others and Adam remembers a time when he and a colleague helped an elderly lady who was a regular M&S shopper but on this occasion was visibly struggling to get round the Food Hall. “I went upstairs and found her a wheelchair. Then my colleague and I took her around the store and helped her complete her weekly shop. We took her to the till so she could pay, called a taxi for her and then waited until it arrived so we could help her in.”

We can all be forgiven for piling on a few pounds at Christmas, but Adam has a way of staying in shape: “I use my 20% staff discount to buy our massive salad pots – chicken and bacon is the best!”

Find out more about our Christmas roles here.
Inside M&S

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