9 June, 2017

Teamwork Brings Accolades

The Which? awards are now in their eleventh year, and at a ceremony co-hosted by TV presenter Natasha Kaplinsky, we were delighted to be awarded the title ‘Which? Supermarket of the Year’. The winners were chosen by an expert panel based on independent research and testing, as well as the views of Which? members and the general public.

It goes without saying that winning the award was a great honour for everyone in our stores, depots and offices who made it happen – as Andy, Director of Food at M&S, was quick to acknowledge. “We’re delighted that the hard work and efforts of all our people to deliver fabulous products and a great customer experience has been recognised,” he said. “It’s an independent award, so it’s a great achievement for all involved.”

Being named ‘Which? Supermarket of the Year’ really shows what you can achieve when you work as a team. At M&S, everyone pulls together, supports each other and shares a common goal to put the customer at the heart of everything we do. Andy believes that’s what clinched the award for us this year, against some pretty fierce competition. “We leave nothing to chance to continually deliver the best of everything,” he said. “In both stores and the Food Group, everyone really goes out of their way to make every moment special for our customers.”

When you win an award, you get a taste for it and everyone motivated to improve on everything we do. Andy pledges that we will make our Food Halls even more special by focusing on our core offerings: quality, innovation and a first-class experience. And while continuing to deliver in our current stores, adding new ones to our estate to reach even more customers is also important.

And we’re not forgetting our product range, either. We’ve already launched our 2017 Spirit of Summer theme. This year, we’ve been inspired by the Mediterranean and the recipes and flavours you try when you holiday there. “I recommend trying the Lamb Shawarma with hummus dip,’ says Andy. “It’s a velvety dip and the lamb Shawarma is outstanding. Paired with our newly improved pittas and flatbreads, it’s definitely one of my favourites.”

We’re proud to receive the prestigious ‘Which? Supermarket of the Year’ award – because it’s testimony to the great team of people we have working on foods across the business. 

Inside M&S