3 November, 2016

Shine with M&S at Christmas: Judy gets Customer Assistant of the year.

“It was the M&S brand that first attracted me,” says Judy. “And their reputation on the high street. Mind you, on my first day the shop floor did seem quite frightening!”

That’s not surprising, as Judy didn’t have any customer service experience before joining us. But she soon settled in: “I really enjoyed bringing the M&S Christmas into the home of our customers – from fantastic presents to quality food.”

And the atmosphere in the store helped as well. “Even though it was hard work, it was vibrant and a lot of fun. I had some great managers, who taught me that if you have fun, the customers have fun too. I learned how you can make customers’ shopping experiences a real pleasure.”

Despite having no previous experience, she’s obviously a natural when it comes to customer service. And that led to an award. 

“My proudest moment was when I was named best M&S customer assistant in the whole country in 2014,” she says. “I was invited to head office and met some amazing staff from different M&S stores, all with fantastic stories.”

The money she made at Christmas and the 20% staff discount has really been a bonus for Judy. “The first year, it helped me to pay off some bills and move back to the North East,” she remembers. “Since then, I’ve done all my Christmas shopping at M&S using my discount. Last year I bought a child’s shopping trolley for my friend’s little girl and she learnt to walk with it. I’ve even introduced new trends to some of my friends. But my favourite thing to get from M&S each Christmas is the turkey. You can’t go wrong!”

Inside M&S