25 January, 2018

Meet Rachel, M&S Store Manager in Aberdeen

What is it really like to work in a team at M&S? Energetic and passionate people are one thing but what about our leaders?

Rachel is one of those veteran M&S people we always turn to when we want an honest and seasoned opinion. She’s been with the company for 11 years, joining as a Graduate shortly after leaving university.

“I knew that I wanted a fast paced and varied career that wasn’t office-based.  I was attracted to the strong ethical values of M&S, so I began my journey in a small Simply Food store and, as you can see, I worked my way up to becoming a major city centre store manager.” 

In between, of course, Rachel had to accumulate a lot of experience and it’s that wealth of diverse experiences, combined with her love for leading a large team of people that eventually led her to win ‘Store Manager of the Year’, an accolade awarded by our CEO at a conference in Wembley Stadium.

“If you ask me what it’s like to be part of a successful M&S team, I’d say this. I believe the key is setting goals through clear direction and joint strategy. I love hearing about my team’s opinions and experiences with customers. M&S has a culture of mutual respect, listening, hearing and understanding the needs of others are extremely important for our strategy.

I am continually inspired by my team, who work tirelessly to do the most fantastic job they can for our customers and that drives me to want to do the same. I want to create a brilliant environment for them to work in. That’s why I brief them every morning on our service priorities for the day and share customer feedback with them immediately.  I make sure to deliver feedback in a positive way so as to make people feel empowered and to recognise and reward positive behaviours.

It can be a real challenge but I am always very clear that if we keep the customer the top priority at all times, everything else will follow.”

When asked about her advice for people thinking of a career at M&S Rachel had this to say.

“Go for it!  If you love working with people, driving results in a fast-paced environment and have a customer-focused mindset, you’ll find a place where you can really enjoy a rewarding career!”

And how does Rachel plan on spending Burns Night at her store in Aberdeen? “We will be celebrating Burns Night with a range of Scottish treats including haggis, neeps and tatties, alongside a great selection of whisky and shortbread. “

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