20 September, 2017

Meet our Moment Makers: Rosie

Starting a new job at any time of the year can set the nerves jangling. So think of Rosie, whose M&S career as a Customer Assistant began at the height of the New Year sales.

It was deep-end stuff, so how did she feel? “I was a bit terrified at first, but my team was so nice and supportive I soon felt at ease. Then I began to enjoy the buzz of the place, dealing with customers at such a happy time of year, getting used to the products. I’ve realised that the Christmas and New Year period at M&S is really a little magical for both customers and colleagues.”

Rosie had worked in retail before serious illness put her career on hold. It was her sister – recently retired from her role at M&S – who recommended she applied to us when the time was right. Despite her baptism of fire, Rosie’s never looked back – even meeting Joanna Lumley at a Plan A event. After years in Menswear, she now works in Womenswear and is a passionate advocator for working at M&S, helping out with inductions for new starters.

So where does this passion come from? “It’s the people,” she says immediately. “My colleagues are so caring, especially when things get tough and I’ve personally gone through some really testing times. M&S is like an extended family and everyone works so hard. Customers only see the smiles on the shop floor but so much goes on behind the scenes. Everyone has a part to play – we’re like a theatre company that believes that the show must always go on!”

Rosie also enthuses about the benefits: “I particularly love the 20% staff discount. I buy most of my food at M&S and lots of clothes although it’s important not to get carried away… I sometimes have to shut my eyes when new things come in! And it’s good that everyone gets the discount, including Christmas temps from their very first day.”

Rosie has seen a lot of changes in retail over the years, but accepts that that’s the nature of the business. One thing hasn’t changed at M&S, though – the overriding focus on the customer and Rosie has her own memories of creating a special moment for one particular customer: “We had a lady from overseas who came into the store and spoke very little English. Don’t know how, but we just about managed to understand each other and we did a bit of personal shop. She was delighted with the outfits we found… and I got a cuddle for it!”

And another Christmas is just around the corner. “It’s very festive in-store, as you can imagine,” Rosie says. “It’s hard work, but fun too – you can have a good time. I think our best temps are flexible, positive, friendly and team-spirited.”

If that sounds like you, we could soon be welcoming you to our Christmas and New Year team. Find out more about available opportunities here

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