4 April, 2016

Former Saturday boy is an inspiration to us all

Today we’re excited to introduce our new CEO – Steve Rowe. Steve himself has had a long history with our company and his career journey is a truly inspiring one. You might say that working at M&S runs in Steve’s family, as his father worked in Food for many years. 

Steve joined us in 1983 as a Saturday boy. From there he progressed in a variety of roles within store management. He’s been a Merchandiser for Menswear; Category Manager in the Furniture Department; Director of Home; Director of Retail and a member of the Executive Committee among other things.

In October 2012, Steve was appointed to the Board as Executive Director of Food before becoming Executive Director of General Merchandise in July 2015. After a career at M&S spanning 26 years, in January 2016 it was announced that Steve was taking on the mantle of Chief Executive Officer.

“I am very proud and privileged to be leading M&S – a business that has been built on the support and loyalty of its customers. In fact, without our customers, we don’t have a business, so you’re going to hear me talk about customers – a lot. We not only need to listen to them, we need to learn, and adapt.

One of the things that I have learnt during my time at M&S is that we have a tendency to over-complicate things. I’m a big believer in keeping things simple. Doing things simply means we serve customers better, manage costs, and work more efficiently.

I wholeheartedly believe in the growth of this business. We need to work together and work smarter in order to do it, but I know that it’s achievable and that we can achieve it in a profitable way for our shareholders.”

All of us at M&S welcome Steve in his new role and wish him well. With him at the helm we’re confident that the future holds a lot of success for our business.


Inside M&S