3 April, 2020

Championing and protecting our colleagues and customers

As a retailer doing our best to help Feed the Nation, we have introduced a number of initiatives to champion, protect and support our colleagues during the current outbreak.

Our store colleagues have a critical role to play in delivering for our customers during these challenging times and so we’re working hard to make that as easy as we can for them. In recognition of their invaluable work store colleagues will now receive a 15% bonus.

Those store colleagues who choose voluntary furlough will receive full pay and any colleague who needs to self-isolate for seven to 14 days can do so on full pay. Additionally, colleagues who are pregnant, 70+ or with the health conditions specified by the Department of Health, are already on leave for 12 weeks on full pay.

To ensure the safety of our colleagues and customers we are installing sneeze guards at our tills and are kindly asking customers to pay by card if they can. We have also put markings on our shop floors to help customers be aware of 2 meter spacing and our shelf-filling is taking place out of hours where possible.

You can also keep up with the latest updates to our COVID-19 response here.

We are all in this together.

Inside M&S