Job description for Café Section Managers
Section Manager - Café
Hours: More than 30 hours per week
Salary & Benefits: £23,000 - £32,000 inside London and £21,275 to £30,000 outside London. Salary dependent on location and experience + 20% staff discount + bonus* + alternate weekend working
About the role
Managing an M&S department will be the ultimate test of your retail talents. Not just because you would be managing a department with a turnover that runs into millions of pounds. Or because you’re leading, coaching and inspiring a team of up to 25. But mostly because, as department manager, you’re adding to our reputation for quality and innovation that led to us being named Which? Supermarket of the Year 2017.
It’s a high-profile, demanding role – not least because where we lead, others follow. Innovative products, a passion for quality and a total commitment to great customer service are all hallmarks of our business. You’ll ensure these are deeply ingrained in your staff and store.
For you, nothing less than exceptional will do. With this in mind, food and drink will always look and taste great, service will be prompt and polite, and your surroundings as clean as a new pin. You’ll keep a close eye on the profits too. So keeping waste to a minimum and having a good head for business will be crucial.
It’s a big role – and one we know you’ll love making your own. Fortunately, you’ll have the support of a close-knit team whom you’ll lead and inspire to deliver exceptional service time and again.
Whether you’re from a Food or Hospitality background, you will be an experienced retail manager or team leader with the ideas and imagination to create the ultimate shopping experience. Outstanding leadership skills, real commercial vision and an impressive business management mindset will all combine to make you a formidable talent.
You’ll need the ability to build relationships, inspire people to provide great service and get on well with customers and colleagues alike. That means making sure your team are clear on their roles and responsibilities, developing their potential and motivating them to give customers memorable experiences.
At the same time, we need you to be well organised, keeping on top of stock control, staffing issues and in-store standards, while monitoring costs and of course, driving sales with an eye on profits. It is also important that you are tech aware as introducing our customers to the benefits of virtual shopping will be high on your list of priorities.
About the application process
You’ll initially complete an online application form and then take part in a short video interview. If successful, you’ll be invited to a 1:1 assessment where you will be interviewed in greater depth and take part in two other exercises which involve analysis and coaching. The face-to-face assessment allows you to find out even more about M&S and the role of a section manager.
To search for a vacancy, please use the link below. If there are no vacancies that match your criteria, please select the ‘Join our Talentbank’ link on the job search page. This registration link will enable you to complete your application and then, if successful, be notified by email when a suitable assessment is available for you to book into.
Ready to apply?
We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0845 300 3725 or by email firstname.lastname@example.org so we can make alternative arrangements for you.