M&S Digital (Commercial)

Today, M&S is a global multi-channel retailer that’s using technology in new ways to improve how our customers experience our brand. Combining bricks and clicks, we’ve not just moved with the times but ahead of them, offering customers a high quality, seamless experience across all our shopping channels.

The proof? We now have over 7 million registered users on our site, weekly visitors number around 6.1 million and we’ve pushed out our ‘shop your way’ offering to even more stores – 520 to date. 

Join us here and you’ll be working in a real retail environment on seriously big projects very early on. The experience you’ll gain will be invaluable, giving you deep insight into the business as a whole and opening up all sorts of career options for the future. It will be hard work, but you won’t be on your own: a mentor, line manager and buddy will always be there to support you.

You’ll enjoy a number of rotations and responsibility on live projects, in areas including marketing, site merchandising, trading, operations, publishing, international and development. To help deliver our overall business objectives, you’ll interact with numerous teams across M&S including digital marketing, logistics and retail. This will give you the widest possible exposure to what’s involved with M&S digital channel shopping and fast track your understanding of our entire operation.

You’ll need the ability to think about what our customers want and need, commercial instinct, analytical skills, a logical mind and the ability to work well in a team. A judicious risk-taker, you’ll also be comfortable finding out your own answers to a host of business challenges. Of course, a fascination with new digital technologies will help too.

Applications for this role are now closed.

Key Information

  • Location

    Head Office (London)

  • Duration

    Up to 18 months training

  • Salary


Career questions?

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Learning and Development

Experience is the best teacher, which is why M&S likes to throw you in at the deep end. Real responsibilities on real projects, from day one (no, really). But the learnings aren't just one way: we're eager to hear your fresh ideas, to have our ways challenged, in order to grow the business. Of course, it all starts with a comprehensive introduction to M&S. You're never on your own with us. During this time, you'll get a basic overview of our business, along with all the information you need about your new role and life with one of the nation's brightest brands.

Applying to join M&S

  • Online application

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    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practise online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

  • Come to an assessment centre

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    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2018, although some Head Office schemes will hold theirs in December 2017. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

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    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

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    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. For Graduates, all Head Office roles start in September with Retail Management having various intake dates across July and September.

    Applications for our business placement and graduate programmes for 2018 are now open.