Today, M&S is a global multi-channel retailer that’s using technology in new ways to improve how our customers experience our brand. Combining bricks and clicks, we’ve not just moved with the times but ahead of them, offering customers a high quality, seamless experience across all our shopping channels.
The proof? We now have over 7 million registered users on our site, weekly visitors number around 6.1 million and we’ve pushed out our ‘shop your way’ offering to even more stores – 520 to date. Join us here and you’ll be working in a real retail environment on seriously big projects very early on. The experience you’ll gain will be invaluable, giving you deep insight into the business as a whole and opening up all sorts of career options for the future. It will be hard work, but you won’t be on your own: a mentor, line manager and buddy will always be there to support you.
You’ll enjoy a number of rotations and responsibility on live projects, in areas including marketing, site merchandising, trading, operations, publishing, international and development. To help deliver our overall business objectives, you’ll interact with numerous teams across M&S including digital marketing, logistics and retail. This will give you the widest possible exposure to what’s involved with M&S digital channel shopping and fast track your understanding of our entire operation.
You’ll need the ability to think about what our customers want and need, commercial instinct, analytical skills, a logical mind and the ability to work well in a team. A judicious risk-taker, you’ll also be comfortable finding out your own answers to a host of business challenges. Of course, a fascination with new digital technologies will help too.
Applications closed on Friday 9th November.
Head Office (London)
Up to 18 months' training
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Learning and Development
We've plenty of learning opportunities both in store and at our Head Office, which vary according to your scheme. Whether you’re managing people in store, or a valued member of a Head Office team, you’ll be learning while you earn, shouldering real responsibilities and helping to tackle the ever-changing issues of the day. You will be given a specific area of responsibility or a project to manage yourself fairly early on - say yes, it's a great chance to shine.
While we‘ll provide the training tools and opportunities, it’s up to you to take advantage of them. You’ll be expected to use your initiative to identify learning needs specific to you – and have the motivation to meet these needs.
Theory's all well and good, but few plans survive contact with the customer. If you’re based in Head Office, you'll get hands-on, in-store experience through our store attachment programme. Depending on your graduate programme the attachment could be anything from one week to three months.
Corporate Learning Programme
Our cutting-edge workshops will hone your business abilities, ranging from skills foundation and competency training to full-on project management.
We're investing heavily in smarter technology to achieve our vision of becoming the world's most successful multi-channel retailer. So we'll invest plenty of time with you to ensure you receive all the right technical training.
We will support you throughout your career at M&S and, with role-specific training, help you reach your goals.
Unlike many companies, M&S performance management isn't just a case of us saying jump higher. We ensure your achievements are recognised, your feedback is heard and, of course, that your career is progressing. After all, M&S only performs well when we all do.
Depending on the area of the business you join, you could have the opportunity to work towards professional qualifications to enhance your career progression with M&S.