16 October, 2014

Behind our great Coffee

Master Barista Loise tells us about the inspiration that sits behind her great coffee

"I came from Kenya, and was brought up on a farm in the Central Province. My parents owned the farm and the cash crop we grew was coffee. We grew coffee amongst other things, but coffee was the main thing. And, as children we used to pick the coffee. We had other workers help us, but as children we were expected to pick the coffee as well. We'd still get paid some pocket money. I was about seven or eight years old when I started filling sacks.

"Coffee is green beans and then it goes to an orange colour and then a red colour. You have to know the right beans to pick and my father would show us. You can eat the coffee beans. They are sweet, rather like grapes. But for coffee, you dry the beans, wash them and pulp them. You really do dry the beans for days and days.

"Now I'm doing coffee. I love it. I don't like tea. It's funny because people in Kenya can't afford coffee, so we used to buy instant. Now I am here, I can afford to drink real coffee every day.

"Now I am training people, so now I tell them about where I come from. I want to bring in some beans from home. I want to educate people about where they are from. So, the beans are roasted in Scotland, but I want to tell them about why our beans are so special. I want to them about why the beans are organic, that they must be grown in organic soil. And when you tell these stories they are really proud, and they spread that story.

"When you do this, you get feedback from managers. That's great. It gives you the confidence to do it and then I feel I can do more and more and more. It makes you feel you can do it, and it encourages others to do it as well.

"Every day when I see the customer's face is the best part of my day. I feel proud that customers used to wait a bit longer to get their coffee just from me. But it is simple, it all comes through training. The latte milk should only be used twice. Don't use excess milk. Just use what you need. This makes better coffee. And now we have shared the secrets to making coffee with the team, the customers don't mind who makes their coffee."

Find out more about in-store careers.

Inside M&S
8 October, 2014

In search of Star Bakers

When it comes to great British (and continental) baking, our Bakeries at M&S are full of winners.

Over the last three years we have been rolling out brand new in-store bakeries to many of our stores across the UK and some of our international markets. This is part of our plan to add more theatre to our Food Halls and to strengthen M&S' position as a specialist food retailer. 

Our exciting bakery range mixes seasonal flavours that tantalise our customers’ tastebuds. Take our crusty artisan speciality loaves. They’re full of exciting taste combinations, from Cornish Cruncher Cheese with Rosemary and Cranberry & Pecan, to Fig & Hazelnut and many more. Not to mention our deliciously sticky pastries and traditional breads. 

Our bakery assistants put their passion for quality and their desire to make our customers happy into every bake. It’s their job to make everything in our bakeries look delicious. Product knowledge is also key as they need to know the products inside out – Sourdough from Ciabatta and Pain Au Raisin from Panettone.
I see them as one of the most important ingredients in our winning mix. Throughout the day, every day, they’re always ready to share their knowledge and passion to help customers find just the product they’re looking for. 

That’s why we’re looking for people who not only love baking and have some experience of working with bakery products, but who also have the inspiration and flair to promote our delicious baked goods. In return, we offer all the support, training and development you need to be at your best all day long. 

So, if you’ve got what it takes to wear your apron with pride, produce a great bake time and time again, and get our customers raving about your products every single day, check out our hospitality video and register to become one of our bakers.

Inside M&S
7 October, 2014

Cafe, Deli, Bakery - What part will you play?

A huge amount of passion, energy and joy goes into making our Bakeries, Cafes and Delis special places to work and shop – as you’ll discover by watching our amazing new video. Join this part of M&S and you’ll be at the centre of it all.

Inside M&S

International

We’re introducing millions around the world to M&S, inspiring them with our innovative and quality product ranges and un-paralleled customer service. This is driven by our expert International team – and with 480 stores, across 59 countries and some 480,000sq metres of sales floor space, that’s quite some challenge.

We’re listening carefully to what our international customers are telling us. Acting on their feedback, we plan to grow international revenues by 25% and international profits by 40% over the next three years. You could be part of this incredible journey.

Based at our state-of-the-art London Head Office, you’ll collaborate with an entrepreneurial team of retail professionals from across the globe, all of whom are committed to sharing their love of M&S with the wider world. 

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Now I'm helping connect customers to products

M&S Digital

M&S.com is right at the heart of our ability to deliver the products our customers want through a service they love. As shopping habits continue to change, it has enabled our transformation into a truly multi-channel retailer. Milestones include the development of our own platform to gives us greater control; the creation of an E-Commerce distribution centre; international websites and in-store technologies to improve the customer experience. It has grown to deliver on sales objectives. It has led a revolution in digitising our business. It has been an unqualified success.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

Space Management and Range

Store space is one of our most valuable assets. It’s where we showcase our carefully chosen product ranges, create that uniquely M&S shopping experience and inspire our customers to buy. We have big plans for this part of our business – and you could be part of them.

Managing our diverse estate, both here in the UK and internationally, calls for innovative, world-leading space management processes and tools. Our space range systems help us with everything from reducing waste and managing colleague deployment to displaying our food ranges to best advantage.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Logistics and Supply Chain

Our Logistics and Supply Chain teams deliver for over 21 million customers – week in, week out. It’s an enormous challenge – but we make sure they’re well equipped to meet it.

We’ve transformed our Logistics and Supply Chain functions of late. New technology has made them faster, more flexible and more efficient than ever before. Our state-of-the-art Castle Donington is a case in point. Over 900,000 sq. ft. of fully automated efficiency, it’s one of the biggest sites of its kind in the country. It can hold a staggering 16 million products and comfortably process over a million items a day.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London or Castle Donington

Merchandising

Where would we be without our Merchandisers? Their commercial vision and tight reins on budgetary control are crucial in helping their buying team achieve its profit targets.

Operating in partnership with our extensive supply base, they keep us one step ahead of the competition. Negotiating the best prices, production planning, monitoring management reports and keeping a close eye on margins all come with the territory here. Spotting opportunities and trends in the figures also make them a valuable resource for planning promotions, price negotiations and markdowns.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Product Technology

Innovation is at the core of our business. It’s the job of our Product Technology teams to bring originality and technical knowhow to our product ranges and make sure we’ll always a cut above the rest.

We pride ourselves on being first to market, be it with seamless bras, secret support dresses or melt-in-the-middle chocolate puddings. All of these concepts are thanks to the ingenuity of our people and their ability to work with suppliers. 

But it’s not just what we make, it’s about how we make things too.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Buying

Our Buyers are the best in the business. Keeping in touch with our customers’ needs, they seek out the affordable luxury products that entice people through our doors and onto our website.

Whether it’s fashion, home or beauty; food, flowers or wine, nothing less than the very best will do. With this in mind, we invest in cutting-edge technical development techniques and will go to any lengths to keep our products fresh and appealing. 

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

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