Property

With millions of square feet of prime retail space to look after – not to mention Head Office and distribution sites – there’s plenty to occupy the expertise of our Property department.

Dealing with landlords and local authorities; handling lease renewals; construction work; budgeting; and engineering projects, all fall within their jurisdiction. And the size and scope of the challenge is quite something to behold. 

When you consider we’ve more escalators than the entire London Underground network, you can begin to get the idea how vast an opportunity is on offer. We’re working hard to make our stores even greener and more efficient too. All in all, this really is a non-stop operation – and that makes Property a dynamic area to build a career.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

IT

IT is a dynamic department at M&S and the backbone of our operation. It enables and empowers us to do so much – for our customer, for our people, for our future growth. This year will see some radical changes to how IT functions within the business.

Maintaining our complex IT infrastructure is just the start of the story. Strategy is also designed and implemented here, often with a major impact on the evolution of our business. One such change was the decision to simplify our existing structures and processes. The result is a new operating structure, a desire to work smarter and the construction of a new IT hub in Stockley Park.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Stockley Park or London.

Marketing

We’re an iconic brand – but we’re constantly evolving and have our sights set on the future. Our innovative product ranges are the key to our success. Marketing them to our customers in a clear and compelling way will be down to you.

The originality of our food and fashion campaigns helps us build our brand and capture the imaginations of customers old and new. Creating them means working with various teams and a roster of agencies to deliver a consistent customer journey from home to store every month.

Driving one of the biggest brands in retail is the ideal way to take your career to the next level. It’s a challenging part of our business with new collateral to create all the time, so things never stand still for long.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

HR

Our people make us who we are. That’s why we have an outstanding HR function to make sure they’re well managed, motivated and encouraged to reach their full potential. We employ around 85,000 people worldwide. Looking after them all is the challenge our HR team rises to every day.

Sourcing the very brightest talent and getting the best from our existing employees is what HR at M&S is all about. So you can expect a fast-paced and stimulating environment, with colleagues who deliver an HR service that has a real, tangible impact – both on the business and the people that work here. 

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Finance

We’re on an exciting journey here at M&S. As a truly international multi-channel retailer, we inspire customers around the world with our mix of innovative food and fashion ranges. Finance plays an important part in this – and you could be part of it all.

Finance at M&S isn’t just about numbers. It’s about engaging with people from across the business, helping them to understand the value they bring, as well as the commercial focus and direction of our business.

Retail is a dynamic and diverse sector. With this in mind, our finance team needs to make sure we set the pace, ensuring targets are met and strategies are understood. Our financial experts have responsibility for business strategy, growth and, ultimately, the profit and loss of the business, both in the UK and internationally.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Corporate Governance

M&S has a valuable reputation to protect. We’re already firmly established as one of the UK’s favourite brands – and, as we continue to expand internationally, that reputation takes on a whole new dimension. Maintaining it and propagating our core values is the job of Corporate Governance.

We all have a role to play in safeguarding our good name but Corporate Governance leads the way. This key function covers Audit, Company Secretariat, Legal, Insurance and Pensions, and has a vast range of interests and audiences to consider; from shareholders, suppliers and financiers to customers and communities. Balancing all of these makes for an engaging, challenging role as you’ll be ensuring our actions match the values by which we operate.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in one of our Head Office locations in Central London

Customer Sales and Service Centre (CSSC)

Great customer service is synonymous with the M&S brand. If you’re passionate about delivering it, you could join our great team here in Chester and build a rewarding career at our Customer Sales and Service Centre (CSSC). Take a look at our roles to see where you could fit in:

Our contact centre deals with five million customers a year. We’re on hand to listen and answer a large variety of queries via email, social media, phone, webchat and post – everything from enquiries about product orders to all manner of customer queries. This gives us enormous insight into our products, services and opinions about our business.

Are you passionate about service?  This is a chance to put your talent for communication to good use as you strengthen our reputation for delivering exceptional customer service.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our Retail Customer Service Centre in Chester

Human Resource Shared Service (HRSS)

M&S is a business powered by its people. We think they’re the best in the world of retail. That’s why our Human Resource Shared Service (HRSS) is on hand to help them really make the most of their careers with us. Whether they’re delivering exemplary customer service in store or working behind the scenes to keep everything running like clockwork, we’re proud of our team of 83,000 people and the great contribution they make to our ongoing success as one of the UK’s most popular retailers. Make your mark in one of the following career areas:

Based in Salford Quays, HRSS is the part of the M&S HR group. We provide invaluable admin support, resolve queries and offer guidance so each of our people can get on and do their job. We’re also able to help our people if they have a question personal to them, perhaps about their pay or pension.

For us, it’s about making every moment special for our M&S colleagues and tailoring our services to best suit their needs. This way, we can make sure we retain our best people while attracting new talent across our organisation.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our HR Shared Service function in Salford Quays

Business Service Centre (BSC)

Our Business Service Centre (BSC) in Manchester is where our financial experts make sure our accounts remain in great shape. As part of the Finance Group, it’s the job of the BSC to support us on all our transactional activities, such as paying for the products and services that enable us to trade on a day-to-day basis.

The centre is home to a number of different disciplines and prides itself on delivering outstanding results – and last year’s figures reveal the scale of this team’s achievement and importance to the business. Last year, the BSC completed over 900 reconciliations, answered over 85,000 queries and paid over 2.3 million invoices – all while protecting our assets and interests with robust financial controls.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our Business Service Centre in Manchester

Operatives

You could call the Castle Donington Distribution Centre our largest single store. The scale and size of this operation is impressive. It’s 900,000 square feet. It holds up to 16 million products – and it dispatches a staggering 2.2 million items every week. At the heart of our growing eCommerce business is a team of dedicated, conscientious Operatives. Each one understands that the next person to receive their package will be the customer, and that wherever they are in the world, our customers expect the seamless, quality experience that is the hallmark of M&S service.

This is one of Europe’s largest state-of-the-art distribution facilities. So expect to work with cutting-edge technology and receive dedicated training. With an operation this vast, there’s a wide range of areas to work in, even if you’re joining for our busy festive period.

We’ll make you feel part of the team with good rates of pay, training, uniform and safety equipment, plus there’s free parking, car sharing/cycle-to-work schemes and our staff restaurant.

Looking for a permanent position with M&S?

You might be looking for something permanent and a direct contract with M&S. If so, it only takes a minute to Register your Interest. We’ll be in touch as soon as we have opportunities available.

Register your Interest

Looking for temporary work?

We are currently working with Staffline to recruit temporary Operatives, working a variety of hours and shifts. When you click the Apply Now button below, you will be taken to the Staffline site where you can apply online. If you fit the bill, they will call you for short pre-screening questionnaire that lets them learn more about you and your capabilities. If you’re successful at this stage, you’ll be invited to attend the Staffline on-site assessment including a face-to-face interview.

Apply Now

For more information and to apply, call Staffline on

01858 412767

Operative Departments

Inbound

This is where we receive goods into our store. You'll unload them carefully and ensure they are accurately sent to destinations all over the centre.

Repack (PPP)

Our pick auto systems are technologically advanced and highly efficient. Here, you'll take boxed products from inbound and distribute them, making sure the pick auto systems stay fully stocked.

Pick Automation

Our ‘Pick-by-Light' system uses light displays to help with stock picking. This is cutting-edge technology and we've found it to be the most efficient way to pick as it brings the products to you. This is where we also collate retail and customer delivery details.

Pick manual

Occasionally, stock needs to be picked manually. In this department you'll collect bulky or unusually shaped items and take them to where they need to go.

Pack

This is where you'll carefully pack customer orders and prepare them for collection at one of our stores (part of our ‘shop your way' service) or have them delivered directly to the customer's home. As the last person to touch the item before the customer, you'll make sure everything's as you would want to receive it - perfect.

Dispatch

This is the final stage – loading trailers safely and efficiently for their onward journeys. You'll see packages on their way to regional distribution centres to stock up stores or deliver 'shop your way' parcels. Or you'll despatch customer parcels directly to our customers' homes.

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