25 January, 2018

Smooth operator

A passion for Operations has led Sophie through the M&S family in search of her dream role: Commercial Operations Section Manager (COSM). “I transferred to the Aberdeen Store in 2006 as a temp in the Bureau de Change. Once the contract had finished, I got the opportunity to work in the Store Operations Store Support team (now known as the GM A&A team).”

This shift landed Sophie in the middle of an important change to the M&S ecosystem, namely, embedding TSL, the Aberdeen Control Environment, throughout her store.

This lead Sophie to the Admin team and analysing figures for the Management Team. After broadening her knowledge of Operations as a whole, Sophie “was then given the opportunity to become a Section Manager.”

Starting in Ambient in Aberdeen, “I transferred to Inverurie to gain Simply Food experience, in the hopes of eventually becoming a COSM in one of the new stores opening in the region.”

Sophie’s passion and hard work soon paid off, as, in August 2017, “I was given the opportunity to become the COSM in Bridge of Don Aberdeen, looking after Operations and the Café.”

Her dedication is clear to all that have worked with Sophie, and her approach to inspiring others makes every moment special for her customers, “act with integrity and lead by example.”

Her Burns Night strategy? “wearing tartan over Burns Week and having someone reading out poems to our customers as they enter the store.”

We’re always looking for talented people like Sophie to join our team. If it sounds like something you’d love, apply here.

Inside M&S