3 November, 2016

Shine with M&S at Christmas: an unbeatable festive spirit

When Gaynor started working at the biggest M&S store in the West Midlands at Longbridge it was just for Christmas 2015. 

“I joined because I felt M&S had good quality products in a great location. On my first day I felt really proud to work here and it was lovely dealing with the customers and sharing their Christmas spirit.”

She particularly enjoyed the atmosphere in the store. “It was very festive and happy, so it was very easy to have fun, working with wonderful people. One day I even dressed in a teddy bear outfit to raise money for the air ambulance! But my proudest moment was when I helped a blind lady to buy some trousers.”

She says the extra money came in handy, too: “I used the 20% discount to help treat my family to better products and gifts for Christmas.”

So after Christmas, she wanted to stay at M&S and become a permanent member of staff. 

“I’ve always loved nature – its beauty, colour and texture,” she says. “So when I was asked if I’d like to be a specialist adviser for flowers, with 30 years of floristry experience behind me, I thought I’d give it a go.”

For Gaynor now, it’s all about caring for and displaying the flowers, advising customers and offering a more personal service.

“If I went into a shop to buy flowers or plants, I’d expect them to be of good quality and healthy,” she says. “And I’d expect the person in the store to know and understand the plants – how to care for them and get the best from them. I’d also expect the employees  to be happy and helpful and make me feel like my sale mattered to them. Most of all I’d like to be on the receiving end of a big smile. So, if that’s the service I would expect, then that’s the service that I’ll give!”

She says what surprised her since joining M&S has been the kindness and support she’s received. “I feel appreciated – M&S takes the time to thank me for working hard. So, now I feel very settled and happy.”

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