3 November, 2016

Shine with M&S at Christmas: a permanent job becomes a New Year’s resolution

“I’ve worked in everything from a sweet shop, to a household goods store and a cash and carry,” says Clair. “But I knew M&S is just a lovely environment and company. That’s why I wanted to join them for Christmas.”

One of the things that sticks out for Clair is how friendly the staff are at M&S. “They always listen to and value my opinion,” she says. “And it’s an amazingly happy atmosphere – all the staff and customers really get into the festive spirit.”

Even when it at its most hectic, she was surprised at how Christmassy it was. “It’s very easy just to be jolly and it gets infectious. Anyway, I love places where there’s lots going on and you’re thrown into new things.”

Then there were the times when she went the extra mile to help a customer. “One day, I looked after an elderly lady while her daughter continued shopping. I found us a seat and just sat listening to her mum’s life story. It was amazing – I was in awe of her life and had a tear in my eye by the end. That was my best M&S moment ever.”
Of course, the extra money will come in handy. “It’ll allow me to get those little special gifts for family. And I use the 20% discount every chance I can. I’ve saved loads using it with other offers – it’s great for the food hall, too!”

That’s where she finds her favourite M&S products. “M&S shortbread – my Nan used to buy them and so did my mum. Now I buy them for my kids.”

Last New Year’s Eve, Clair says she made a resolution to go for what she wants and to be happy. Now, she says, she knows how to achieve that. “I’d be over the moon if I was made a permanent member of M&S. They’re an amazing company to work for and really look after their staff.”

Inside M&S