3 November, 2016

Shine with M&S at Christmas: A Customer Assistant job with 20% extra!

“So many people know the M&S brand and the quality of their products,” says Becky Bates. “I think no matter what time of year the store had opened, I knew deep down it was where I’d love to work.” 

Becky’s experience of handling money and keeping records while working for a bookmaker, and her confidence in selling and promoting products certainly helped. But she definitely enjoyed the change in atmosphere most. 

“The store was brand new and opening around Christmas made it even more uplifting. As a team, we made the store very inviting and welcoming for the customers, which made the atmosphere of the whole department very festive.”

One aspect she loved was helping customers. “The festive period’s a time where we can really interact with our customers - finding out what they may need to make their home feel that extra bit Christmassy, or giving them advice on gifts for their loved ones,” she says. “And working in Homeware, we get lots of lovely quality items delivered - it literally transforms the look of the department!”

She says this made the store a fun place to work – even if it was the most hectic time of year. “It was easy to have fun because everyone was feeling happy. As long as you’re confident and giving the customers the service that you’d expect to receive, they’ll feel welcomed in the store.”

Since joining at Christmas-time, Becky’s made a lot of progress. “The achievements and recognition I’ve had have made me incredibly proud. I’ve expanded my personal skills and the training I’ve had, particularly in furniture, has given me more confidence.”

Becky admits that it’s a love of a challenge that makes her tick: “It’s the drive for success! I like to feel as though I’ve given 100%. But the extra money also comes in handy – especially with getting 20% Staff Discount on better quality gifts for my little boy. And I’m a candle addict, so M&S is the perfect place to work. My favourite M&S Christmas product is definitely a winter scented candle – I really can’t get enough of it!”

Would you like to join Becky working for M&S this Christmas? Find out more and apply, here.

Inside M&S