25 January, 2018

Rachel of all trades

“Two days are never the same,” especially on Burns Night.

Rachel has worked across almost every department within M&S, “I started as a fixed term in the Inverurie store over the summer in July, in the café.” From there, she tried her hand on Fill, Coaching, and became Section Co-ordinator of both Café and Store Ops. She rose through the ranks of Service, eventually becoming Section Manager of Ambient Food Section and then Cold Chain Food Section. “Before finally ending up opening the new Bridge of Don store as a Foods Section Manager.”

In the epic poem of Rachel’s career, what’s kept her going and striving for better is “my team, the passion and drive that they give each and every day. Also, from our customers, you want to do the best for them that you possibly can.”

Now that Rachel has a new store and a new department to guide, her style has become clear, “always leading by example. Always a smile; a hello.” After sampling the breadth of roles and departments M&S has to offer, Rachel may have found her niche. She already has her favourites in the Food section, “either anything from our Indian range but also our mashed potatoes!”

For Burns Night, Rachel’s experience has taught her a winning strategy, “we are going big on décor, and by getting the team involved as well. Wearing tartan over Burns Week, but also going to try and get someone reading poems out to our customers.”

We’re always looking for talented people like Rachel to join our team. If it sounds like something you’d love, apply here.


Inside M&S