30 June, 2015

New foodhall? Time to step up to the plate.

“I’m Derek, Store Manager at our new Foodhall in St Andrews. In the last year, we opened 62 Foodhalls and we’ve got many more in the pipeline. I’ve been at the sharp end of this expansion. In fact, St Andrews is the fourth new store opening in Scotland that I’ve been involved in.

“I suppose when M&S have identified a site for a new store they turn to me to get it off the ground because of my long experience in retail. It was back in 1976 that I joined Safeway as a Grocery Assistant and started working my way up. Thirty-nine years later I’ve still got the hunger for retail and last year M&S made me Store Manager of the Year for the Scotland North region, so I’m still doing something right!

“But the fact is, a new store opening is never down to any one individual; it really is a team effort. I work closely with other store managers and colleagues at head office to get everything ready and then it’s down to the store team when we open our doors. The great thing about M&S is that everyone is passionate about their role. People care about standards and always think ‘customer first’. And nor do we see a new M&S store as just a place to shop. When we become part of a new community we always get involved with local schools and charities.

“It’s hard work but I know how to unwind. Two grandchildren keep me busy and I love my northern soul music. And another favourite indulgence is the top crust fish pie from our new meal range – there, that’s my secret out!”

Inside M&S