25 January, 2018

Meet Scott, M&S Store Manager, Glasgow

Scott has made his whole career in retail, ever since he was 17 years old. Starting out selling jeans in Glasgow’s Trongate and now leading a talented team of people in the largest M&S store in Scotland, Scott’s perspective on what makes one successful in retail is worth sharing with anyone aspiring to make their career in the business.

“I studied Marketing at university and I always enjoyed interacting with customers, working in teams and the general camaraderie of retail. I think this is definitely a field for naturally friendly people who care about others. I thought if I’m going to make a career of this it would be a good idea to join the largest, most respected retailer in the UK. That’s how I came to M&S.”

It’s not only the scope of work that the company does both in the UK and internationally that excites Scott. It’s also getting to work with real professionals who share a common goal and want to make every moment special for the thousands who walk through their doors.

“M&S Braehead has a reputation for consistently delivering results by giving our customers exactly what they want, when they want and how they want it. We do this by continuously inspiring each other and making sure we lend a hand and take an interest beyond our own needs and ambitions.

To be great in retail, you have to be 100% customer focused and actually have a passion for our products. You have to know them like the back of your hand and believe in them, only then can you sell them with confidence.”

And it is a fact, that in Glasgow, M&S has a higher market share than any other city in the UK. According to Scott, it is primarily due to the attitude that he and his colleagues share.

“Retail is for those who enjoy a bit of a challenge. At the moment, M&S is embarking on what will undoubtedly be the most substantial period of change that I have experienced in my career. Retail is an exceptionally fast-paced environment and our customers are continually changing their expectations, and the way they want to interact with our business. Therefore it is our job to ensure that we are adaptive and respond to their requirements.

What this means is that now more than ever before there are bigger and better career opportunities available for people who have a passion for retail and aren’t afraid of change and a bit of adventure.”

For Burns Night, Scott and his colleagues plan to celebrate by promoting the very best Scotland has to offer. “We are always proud to promote the very best local produce from our local suppliers, especially when we know them personally.” 

Inside M&S