26 October, 2017

GET A FLAVOUR OF LIFE AT M&S

Our internships offer an invaluable insight into our business. Those based in store mean you’ll get to experience what it’s like to work on the front line of our operation. It’s designed to give you a flavour of what working life is like here and equip you with some useful skills, as Katy discovered.

“M&S is renowned for its high standards and being an innovator in the retail sector. So I made sure I took full advantage of the opportunity to intern in their York store for eight weeks. I’m about to enter my final year at the University of Leeds. I’m studying for a BA in Management and this experience offered the chance to see some of the theory not only in action, but in action M&S style.

“My role as a trainee Commercial Manager allowed me to understand how the business works from the other side of the till. I experienced everything from how the numbers stack up and implementing changes on the shop floor to inspiring people to give excellent customer service and creating staff noticeboards.

“I was also given a project based on the new campaign ‘Making every moment special’. This involved creating my own idea for adding value for M&S customers and then presenting this to the Head of Region. The highlights, however, were an all-expenses paid trip to the London Head Office and a visit to Castle Donington which is home to our state-of-the-art distribution centre.

The London trip lasted for two days. I got to stay in an M&S flat and meet the Customer Insight team which was absolutely fascinating. I also completed the Fit to Lead workshop. This was extremely useful and the perfect complement to my on-the-job learning. The Castle Donington trip was about understanding the whole supply chain. The quantity of products that are stored and moved through the site was incredible to see.

“The most challenging part of the internship was learning about how to understand the business, how it operates and the structure of the workforce. In a company as big as M&S, it’s vital that you know who the best person is to ask for advice. This enables us to operate more effectively as a workforce and ensures good communication.

“My personal confidence has developed enormously over the course of my internship. Beforehand, the idea of presenting to the Head of Region would have terrified me but, now I know I can do it because I’ve done it – and enjoyed doing it too. I received some very useful feedback which I will definitely put into practice in the future."

If you’re passionate about retail, I couldn’t recommend this internship highly enough. The whole eight weeks was packed full of experiences and learning opportunities. It also allows you to develop a greater professional network and commercial awareness. What’s more, you get the 20% staff discount. Mine came in handy because I love M&S Crayfish and Mango salads and their Ultimate Night Cream. It was an added bonus to be able to treat myself for less.

If you like the sound of an M&S Internship, click here to view our roles.  

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