7 September, 2015

Any room for another award?

Store Manager Tanya has a built up a list of achievements at M&S that’s so long we can’t fit everything in here. So we asked her to just give us the highlights.

“I have worked in over 10 stores during my time at M&S. So I’ve had plenty of opportunity to do what I really love – which is to take my team on the journey and inspire them. The achievement I think I remember best was being given the chance to turn our Swiss Cottage store around. It was one of the bottom five stores when it came to business service score. But with a lot of hard work from my team we made it into one of the best in the country. The whole team got to enjoy our success with Sacha Berendji and Robert Swannell when they came to visit the store to celebrate service with us.

I give it my all to be an inspirational leader and I connect with everyone from the CEO to cleaner. There’s hidden potential in everyone. One thing I noticed as I worked in stores around the country was that many great ideas from the front line were not getting pitched at CEO/Director level. I thought the business was missing a real trick by allowing good thinking to go to waste. So I worked with Steve Hewitt on an idea called ‘Give me 5’. It’s a Dragons’ Den-style format that means anyone from any level can get five minutes to pitch an innovative idea to senior management. Marc Bolland loved the idea and took it to the business at a national level.

It’s great to be part of a business that’s values fit with my own. I’ve learnt from some great leaders and feel that I’m in charge of my own development, you get out what you put in. I’d like to think that’s why I’ve been awarded store manager of Q4 2015 at the business conference and I was highly commended for the Chairman’s Cup. My proudest achievement so far has been to win the Asian Women of Achievement award 2015.

I’ll let you into a secret. I’m a big Formula 1 racing fan and support the Mercedes team and Lewis Hamilton! I’m excited to be going to Singapore this year, and hopefully travelling more of the world to watch the racing.”

Inside M&S