15 March, 2016

A step in the right direction

Dave Webster, Food Manager for Tamworth store in Staffordshire, was attracted to working for a worldwide, international business which had a quality brand for both General Merchandise and Foods.  

“Before joining M&S, I’d spent seven years as a Deputy General Manager at a rival food retailer. I immediately warmed to the fast-paced working culture, meeting new people and the day-to-day interaction with customers. I pride myself on providing great service. After all, this is what keeps our customers coming back – time and again. 

“If I had to sum up my role in three words, I’d say it’s rewarding, demanding and challenging – which is fortunate as this is how I’d describe my ideal role. Working for such a reputable company is reward in itself, however, being recognised for doing a great job and having a healthy work/life balance helps too.

“For me, Monday mornings are the favourite part of my working week. This is when I collate my sales figures from the previous week and analyse how we’re doing versus the rest of the region and the wider company. It’s a good motivator and I like to stay on top of our performance. Welcoming new joiners is always interesting too. I start by giving them a tour of the Food Hall and give them the chance to introduce themselves to the team. It’s also a good opportunity to talk about service and the high standards we expect here. I remember feeling quite nervous on my first day, so I do all that I can to put people at their ease and help them find their feet. 

“My career has evolved massively since joining the business. Meeting new people and making new contacts has helped me to develop as a manager and also as an individual. There is so much talent and a wealth of expertise. People are always happy to share what they know; we really do work as a tight unit. I’ve also had the chance to go on some fantastic courses in London and visit some of the flagship stores down there.

“I think my proudest career moment would probably have to be getting through the online application, assessment day and interview to join the company. Making the move to M&S was definitely a step in the right direction for my career and I have been made to feel very welcome since joining the company.” 

Find out more about our Section Manager roles here.

 

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