About the programme

The great technological advances we make aren’t just for our own benefit; they’re improving the lives of our customers – making it easier, safer and more convenient for them to get the products they love.

This is a booming part of our business, and the clever analytical minds that can make the right connections and create the cost-saving opportunities needed to keep our brand on top are some of our most valuable assets – and can expect equally valuable rewards.

So if you find yourself drawn to the business side of technology, you’ve just found the perfect programme. It’s not a technical scheme; more about learning how we use technology to support the business. First, you’ll learn the role of Business Analyst, helping translate real business problems into usable IT solutions. After that, you’ll be able to work in a host of different areas such as infrastructure support, system architecture and project management.

Part of a Project Management team, you’ll be based at two sites: Paddington in London and Stockley Park near Heathrow. Here, you’ll learn more about the projects the IT Group are delivering to the business – from our website to our warehouses to the retail systems that are revolutionising the way our customers shop.

An IT degree is good but not essential, however you will need an avid interest in how business takes advantage of technology and innovation. You’ll also need to be a logical thinker, who can work through problems carefully and come up with inventive new ways of solving them.

Applications for this programme have now closed

Download graduate brochure

Key Information

IT Business Analyst - Graduate Programme


Head Office (London)


12 months training



Career questions?

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Applications for our business placement and graduate programmes are now closed. 


Applications will reopen in September 2017 for our 2018 intake. 

Applying to join M&S

  • Online application

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    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practise online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

  • Come to an assessment centre

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    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2017, although some Head Office schemes will hold theirs in December 2016. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

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    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

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    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. For Graduates, all Head Office roles start in September with Retail Management having various intake dates across July and September.

    Applications for our business placement and graduate programmes for 2017 are now open.

Learning and Development

Experience is the best teacher, which is why M&S likes to throw you in at the deep end. Real responsibilities on real projects, from day one (no, really). But the learnings aren't just one way: we're eager to hear your fresh ideas, to have our ways challenged, in order to grow the business. Of course, it all starts with a comprehensive introduction to M&S. You're never on your own with us. During this time, you'll get a basic overview of our business, along with all the information you need about your new role and life with one of the nation's brightest brands.