About the programme
Our people are the ones who win hearts and minds on the shop floor. They’re the unseen heroes who get our stock in front of our customers. The strategic thinkers who steer our course for success.
By attracting, nurturing and rewarding talented people who live our values, enhance our customers’ lives and thrive in a high-performance culture, outstanding Human Resource management is at the heart of M&S and vital to our business success. Because it’s not just about finding new bright sparks, it’s about making sure those sparks remain with us and continue to give their best each and every day.
Right from the start of the programme, you’ll immerse yourself in a wide range of HR activities. You’ll spend time in a store, working in either Clothing & Home or Food alongside a regional HR Business Partner to understand both the people element and commercial side of our business. This could mean getting involved in peak-season recruitment activities or upskilling sessions.
You’ll then rotate around our HR Centres of Excellence, such as Reward, Recruitment or Employee Engagement, and various Head Office teams. As well as learning on the job, you’ll build your skills through workshops and coaching. At Head Office, you’ll also work on a live project related to one aspect of HR.
Whether you’re reviewing HR policies or arranging a coaching session, you’ll be helping M&S move forward. All in all, it’s a fascinating introduction to HR in a fast-paced retail business. You’ll see at first-hand how our people policies are helping to drive business results, ensure we have people with the skills and talent we need to deliver our strategy, and make us an agile and efficient organisation that’s fit for the future.
It will be a steep learning curve, but there will be plenty of support from your colleagues, line manager and buddy to make sure you stay on track. And if you do well and show us what you can do, a permanent role awaits which could see the start of your progression as either an HR generalist or specialist.
We’re an amazing mix of cultures and personalities. So you’ll need to be someone who can build a rapport with everyone from Customer Assistants to HR Directors, move with agility from one priority to another, show creativity within a set framework and have good problem-solving skills. Any HR experience and a relevant degree would give you a headstart.
Applications for this programme have now closed
Human Resources - Graduate Programme
In-store (Nationwide) and Head Office (Manchester or Central London)
12-18 months' training
£24,000 plus location allowance where applicable
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Applications for our business placement and graduate programmes are now closed.
Applications will reopen in September 2017 for our 2018 intake.
Learning and Development
We've plenty of learning opportunities both in store and at our Head Office, which vary according to your scheme. Whether you’re managing people in store, or a valued member of a Head Office team, you’ll be learning while you earn, shouldering real responsibilities and helping to tackle the ever-changing issues of the day. You will be given a specific area of responsibility or a project to manage yourself fairly early on - say yes, it's a great chance to shine.
While we‘ll provide the training tools and opportunities, it’s up to you to take advantage of them. You’ll be expected to use your initiative to identify learning needs specific to you – and have the motivation to meet these needs.
Theory's all well and good, but few plans survive contact with the customer. If you’re based in Head Office, you'll get hands-on, in-store experience through our store attachment programme. Depending on your graduate programme the attachment could be anything from one week to three months.
Corporate Learning Programme
Our cutting-edge workshops will hone your business abilities, ranging from skills foundation and competency training to full-on project management.
We're investing heavily in smarter technology to achieve our vision of becoming the world's most successful multi-channel retailer. So we'll invest plenty of time with you to ensure you receive all the right technical training.
We will support you throughout your career at M&S and, with role-specific training, help you reach your goals.
Unlike many companies, M&S performance management isn't just a case of us saying jump higher. We ensure your achievements are recognised, your feedback is heard and, of course, that your career is progressing. After all, M&S only performs well when we all do.
Depending on the area of the business you join, you could have the opportunity to work towards professional qualifications to enhance your career progression with M&S.