Marketing - Customer Research

In the Customer Team, we’re passionate about getting to know our customers, from how they shop to which products they buy. And when we’ve got this information, we make sure that the business derives maximum value from it.

This internship will give you a fascinating insight into how we use consumer research to drive our business decisions.

Over the eight weeks, you’ll team up with another researcher to deliver one or two research projects. This will involve sitting down with a business stakeholder to find out exactly what’s wanted on the project, commissioning the research and then presenting the results.

The projects you could be working on are varied and interesting. You might be looking at how we’ve delivered Summer 2017 in our Foods Halls, and comparing our performance to that of our competitors. You could be evaluating our current clothing advertising campaign. Or you might be using a new methodology like neuroscience or cultural intelligence to enable us to better understand our customers.

In addition to developing your knowledge of customer research, you’ll gain exposure to other functions within the team, such as Analytics, Data Science, Customer Relationship Management and Loyalty. This will enable you to see how everything fits together.

To be eligible, you’ll need to be a second-year research or psychology student with a keen interest in understanding consumer behaviour, plus knowledge of research techniques, both qualitative and quantitative. A strong work ethic, an eye for detail, friendly personality and the ability to work with people of different ages and experience are also expected.

Those who impress may get the opportunity to fast-track their graduate application in this area or the Customer Insights Team.

Applications for this role close on Friday 8th December 2017. Please be aware that applications may close sooner depending on application numbers. 

Key Information

  • Location

    Head Office (London)

  • Duration

    8 weeks in June and July

  • Salary

    £Competitive pro rata

Career questions?

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07834 335603

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Learning and Development

Experience is the best teacher, which is why M&S likes to throw you in at the deep end. Real responsibilities on real projects, from day one (no, really). But the learnings aren't just one way: we're eager to hear your fresh ideas, to have our ways challenged, in order to grow the business. Of course, it all starts with a comprehensive introduction to M&S. You're never on your own with us. During this time, you'll get a basic overview of our business, along with all the information you need about your new role and life with one of the nation's brightest brands.

Applying to join M&S

  • Online application

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    Stage one: online application and testing

    You'll need to apply online - where you'll take some online screening tests, after which there follows a short period of suspense. This is where your application rises to the top of our review pile. As soon as we can, we'll be in touch to let you know whether you've successfully made it through to the next stage of your journey.

    Be sure to check each programme page for specific closing dates as they may vary. If you miss the deadline, you’ll have to wait another year before you can apply again.

    Here are a few tips. On your application form, be sure you include all your work experience and clearly state how it relates to the role you are applying for – or what skills you learned in that job which you can bring to our programme. In the online testing, everyone completes a personality questionnaire and takes a situational judgement test. Then you’ll be challenged to show your verbal, numerical or inductive skills, depending on the scheme you’re applying for. It’s a good idea to practise online tests before attempting the real ones – you can easily find some online. Make sure you take the tests in a quiet place where you won’t be interrupted.

  • Come to an assessment centre

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    Stage two: come to an assessment centre

    If we like what we see online, we'll ask to see you in person. You'll then be invited to a day of group exercises, presentations and an interview. Not easy, but not as scary as it sounds. In Retail, assessment centres will take place in January, February or March 2017, although some Head Office schemes will hold theirs in December 2016. There are plenty of tips on other pages to help you perform at your best.

  • Receive an offer

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    Stage three: receive an offer

    If all goes well and there's a place for you on one of our schemes, we'll let you know by the end of March. All in all, it's a simple process: just hold on to those 'if only' thoughts and do your best to impress at every stage. M&S has roles waiting for you. Yes, you could make it happen.

  • Start with us

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    Stage four: start with us

    This is the moment you've been waiting for. Your first day! Head Office Business Placements start in July but Retail Management and HR begin in September. For Graduates, all Head Office roles start in September with Retail Management having various intake dates across July and September.

    Applications for our business placement and graduate programmes for 2017 are now open.