Shift and Operations Management

Shift and Operations Management is all about getting our products to where they need to be, when they need to be there. It may sound straightforward but when you’re taking control of an entire logistics operation occupying 900,000 sq ft of fully automated, state-of-the-art equipment and hundreds of staff, it’s quite a responsibility. So you’ll need to be up for the challenge.

Your leadership will have a far-reaching impact on our operations – from Buying and Merchandising to Retail, Multi-Channel and Transport Operations.  In fact, your attention to detail and insight into process flows will ensure that we continue to deliver on our hard-won reputation for quality and reliability. 

Shift and Operations Management at M&S is about maximising performance. It’s about leading by example, making sure everyone knows exactly what it is they’re meant to be doing, setting clear targets and objectives, and creating a safe and inclusive work environment. Most of all, though, it’s about people.

You’ll help your teams recognise the value and significance of what they do – to our business, our customers and to their individual career goals.

By motivating, training and developing the distribution centre workforce, you’ll help them be their best, and give them the direction they need to establish a rewarding future. This, in turn, will help you develop your own career.

About you 

We’re looking for people with experience of managing shift-led operations in a fast-moving automated environment. As well as a familiarity with the start-up of automated distribution centres, you’ll also need a strong track record in managing large and complex teams, as during seasonal periods, our Distribution team can almost double in size. 

You’ll have outstanding management, negotiation and problem-solving skills too. These, together with your commercial and strategic insight, mean you’ll be in a strong position to transform our Distribution network and help build the M&S of tomorrow.

Working in Operations Management

Explore Operations Management at M&S, and discover a wealth of leadership positions that will stretch and grow your skills as you take our supply chain operations to the next level.

Where you'll work

You'll be working in our distribution centre in Castle Donington