Store Operations Customer Assistant

We’ve invested a great deal of time and effort, passion and care in selecting the perfect products for our customers. Your job will be to make sure they’re in stock, on display and readily available where and when they’re needed. 

About the role

Most of the time you’ll be working backstage, processing stock deliveries as quickly and efficiently as possible. You’ll be receiving deliveries, storing them and tracking stock movement, looking out for damaged or missing items as you go. 

You’ll have a part to play front of house too. There’s an art to showing off our ranges in their best light – and there’ll be plenty of shop furniture and equipment to help you do so. Building and moving it into place to create imaginative displays will be down to you. During our busiest periods, you may also be asked to support our Salesfloor team.

Salary & Benefits: £8.50 - £9.00 per hour (following probationary period and dependent on location) plus 20% staff discount

About you

As you can probably imagine, there’s a lot going on all of the time. With that in mind, you’ll need a really positive, can-do attitude and the enthusiasm to pitch in and help out wherever you’re needed. 

Managing stock takes a keen eye for detail, which means you’ll also need great organisational and planning skills. There will be some lifting and stock handling involved too - so you'll need to be comfortable with that if you decide to apply. No matter what, you’ll keep our customers front of mind in everything you do. 

About the application process

Before anything else, you’ll need to complete an online assessment. This will involve a customer service-based situational judgment questionnaire. 

If you’re successful, you’ll be invited to a face-to-face assessment centre where you'll take part in a role play and, if successful in that, an interview with a line manager

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Working as a Customer Assistant

Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like. 

Where you'll work

You'll be working in one of our stores nationwide