Café Manager

Scrumptious food that caters for all tastes and appetites make our cafés a roaring success. Making sure they run like clockwork will be down to you. But with your impressive background in hospitality management, serving up success on a plate will be easy as pie.

About the role

For you, nothing less than exceptional will do. With this in mind, food and drink will always look and taste great, service will be prompt and polite, and your surroundings as clean as a new pin. You’ll keep a close eye on the profits too. So keeping waste to a minimum and having a good head for business will be crucial.

It’s a big role – and one we know you’ll love making your own. Fortunately, you’ll have the support of a close-knit team whom you’ll lead and inspire to deliver exceptional service time and again. 

About you

You’re the kind of person that people warm to – and because you’ll lead from the front, they’ll respect you too. You’re not afraid to get stuck in to show your team what amazing standards and service really look like. At the same time, being an inspiring mentor and coach means you’re quick to praise great performance in others and always ready with an encouraging word when you need something extra.

As well as a good track record of managing a café or similar operation and a minimum of a Level 2 Food Hygiene standard, you’ll bring experience of coaching a team of upwards of 10 people and a strong background in managing sales, costs and budgets.

The commercial awareness to spot clever ways to push down costs and drive up sales will also be important – after all, there’s a big budget to manage and targets to hit. Not that you’ll find any of that daunting – influencing all these areas of the operation is what you do best.

About the application process

The application process starts with an online assessment. This involves a café-based knowledge test as well as a manager-based situational judgement questionnaire. If you're successful, we'll invite you to a face-to-face assessment centre – this will involve a further café-based knowledge test, an analysis presentation, an assessment on your coaching skills, and an interview with a line manager.

To search for a vacancy, please use the link below.  If there are no vacancies that match your criteria, please select the ‘register your details’ link on the job search page. This registration link will enable you to complete your application and then, if successful, be notified by email when a suitable assessment is available for you to book into.

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Where you'll work
M&S Cafe

You'll be working in one of our cafés nationwide