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Salesfloor Customer Assistant

We’re known for delighting our customers with brilliant service. As the friendly face of our brand in store, you’ll uphold our reputation by helping each customer find exactly what they came in for – that unmistakable M&S experience as well as the perfect product.

About the role

You could find yourself talking food or fashion, lingerie or luggage, shoes, boots or beyond. In some roles, you'll specialise; fine-tuning your knowledge and honing your expertise in a particular area. Over time you will find yourself working across the store experiencing everything M&S has to offer and developing your skills and experience. Wherever you join us, the important thing is helping customers find and fall in love with our products. 

You'll also be using your product knowledge to help customers decide what's right for them - something that we'll help you with when you join us, thanks to our PACK plan. You’ll learn about Presentation, Availability, Cross Selling & Service and (product) Knowledge, as well as receive the tools and support you need to make a big success of your role - whether out on the shop floor or connecting with customers on the tills. 

You could take them beyond the store too. We've rolled out an inspiring interactive shopping experience across two thirds of our stores now. So guiding our customers through our multi-channel offer will be down to you. 

About you

Being a Customer Assistant is about being approachable, knowledgeable and helpful. You’ll need the energy and positive outlook to be at your best while on your feet all day, helping customers get the very most from their M&S experience. You will be flexible, in the work you do and the hours you work, to help give our customers the best experience we can. 

Above all though, it’ll be your personal attention that customers will remember when they talk to you – so bring along bagfuls of friendly enthusiasm and you won’t go far wrong.

About the application process

Before anything else, you’ll need to complete an online assessment. This will involve a customer service based situational judgment questionnaire. 

If you’re successful, you’ll be invited to a face-to-face assessment where you'll take part in a role play and, if successful in that, an interview with a Line Manager.

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Working as a Customer Assistant

Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like. 

Where you'll work
M&S Shopfloor

You'll be working on the salesfloor in one of our stores nationwide