Café Customer Assistant

Our cafés are where our customers come to relax and unwind. They expect only the very best from M&S. So you’ll be on hand to serve up a range of exclusive treats with a smile and genuine pride.

About the role

Whether they’ve come in for a coffee, a sandwich or sit-down hot meal, every customer should leave feeling they’ve been looked after in our unmistakable M&S way. That means a combination of great food, efficient and friendly service, and spotless surroundings. You’ll be responsible for all of this – as well as bringing a real team spirit to supporting your colleagues.

Salary & Benefits: £8.50 - £9.00 per hour (following probationary period and dependent on location) plus 20% staff discount

About you 

Charm and taking pride in what you do will go a long way in this role. You’ll need plenty of energy and stamina too, preferably with experience in a café, restaurant, bar or fast-food environment. Round this all off with a sharp eye for detail and a positive approach and you’ll have everything we’re looking for.

About the application process

The first thing you’ll need to do is complete an online assessment. This will involve you answering some skills/experience based questions, as well as completing a customer-service based situational judgement questionnaire. 

If you’re successful, you’ll take part in a face-to-face assessment consisting of an interview with a line manager and role play.

To search for a vacancy, please use the link below.  If there are no vacancies that match your criteria, please select the ‘register your details’ link on the job search page. This registration link will enable you to complete your application and then, if successful, be notified by email when a suitable assessment is available for you to book into.

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Your application

Seen a job you’re keen on but not sure what to expect from the application process? Hear how simple it is to apply for a job from Store Manager Jon.

Working as a Customer Assistant

Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like. 

Where you'll work

You'll be working in one of our cafés nationwide