Bakery Customer Assistant

With a selection of breads, pastries, cookies and cakes as delicious as ours, it's no wonder M&S bakeries are always a popular part of our stores. 

About the role

This is your chance to bring your love of baking to one of the high street’s best-loved names. Enticing customers with irresistible aromas and spectacular displays, you’ll stay focused on giving great service and build on your product knowledge as you go.

In return, we'll make sure joining us is a really rewarding experience.

Salary & Benefits: £8.50 - £9.00* per hour (dependent on location) plus 20% staff discount
*Following probationary period

About you

Above all, you’ll need a real passion for working in a bakery environment. This will give you the awareness and knowledge we’re looking for. A solid team player with a head for customer service, you’ll have a good level of experience of working with breads, pastries and other bakery products.

About the application process

Before anything else, you’ll need to complete an online assessment. This will involve a bakery-based knowledge test as well as a customer service-based situational judgement questionnaire. 

If you’re successful, you’ll take part in a face-to-face assessment made up of an interview and role play with a line manager.

To search for a vacancy, please use the link below. If there are no vacancies that match your criteria, please select the ‘register your details’ link on the job search page. This registration link will enable you to complete your application and then, if successful, be notified by email when a suitable assessment is available for you to book into.

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Your application

Seen a job you’re keen on but not sure what to expect from the application process? Hear how simple it is to apply for a job from Store Manager Jon.

Working as a Customer Assistant

Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like. 

Where you'll work

You'll be working in the bakery section in one of our stores nationwide