Now I'm taking giant steps

Why work In-store?

It takes more than just the best products, the smartest stores and a seamless online experience to create the magic of M&S. It takes a special kind of service, dedication and expertise.

To work in-store is to work in the heartland of the M&S brand and at the forefront of our operations. It’s here that people experience our outstanding customer service first-hand, making you a salesperson for the whole of M&S and leading our reputation from the front.

It’s an important job, but if you’ve got the personality and stamina for it, you’ll discover the joy that comes with making a customer’s day – and plenty of other rewards too.


What’s in store for you?

Can M&S be summed up in a word? For once, the answer might not be yes.

The fact is, a business as exciting and diverse as ours has all kinds of great stories to tell – from the products that delight customers old and new through to the standard of service and fantastic innovation that’s kept us firm favourites for well over 125 years. 

We have over 750 stores in the UK across both larger format and smaller Simply Food Stores. We are market leaders in womenswear, lingerie and menswear, and offer an extensive homeware range. We are proud to have the best Food Halls in the UK, showcasing an irresistible range of products, unbeatable in terms of taste, quality and innovation. We’ve won all sorts of awards and accolades over the years for the high standards of our products – and we’ve no intention of stopping now.

Let's not forget our in-store hospitality either - we're the third largest hospitality operator in terms of sales volume, and fourth largest in terms of business size. What's more, all our hospitality products are exclusively M&S, meaning anything that our customers like on our shelves can be found in our food halls, freshly prepared and served up with a smile. 

With so much going on, it's no wonder there are so many different ways to bring out the best of M&S as part of our in-store teams. Here’s the place to learn about them all.

It’s true, amazing things really
can happen when you say yes.

Explore in-store opportunities