Retail Customer Service

Great customer service is synonymous with the M&S brand. If you’re passionate about delivering it, you could build a rewarding career in Retail Customer Service (RCS).

Our contact centre deals with five million customers a year. This gives us enormous insight into products, services and opinions. From enquiries to product orders and customer queries, RCS is on hand to listen and answer via email, social media, phone and post.

This is a chance to put your talent for communication to good use as you strengthen our reputation for delivering exceptional customer service.

It’s a great career development opportunity too. Interesting challenges and smart, supportive colleagues mean there’s ample scope to grow – not to mention a wealth of different roles to explore.

We may be a large organisation with established systems and processes in place, but there’s also an agile, entrepreneurial side to our business. If you’re driven and full of ideas, a role with RCS could be the making of you.

Who we look for

People with energy, enthusiasm and passion for everything they do excel in RCS. If that sounds like you, we’d like to hear from you – especially if you have great communication skills and a passion for the M&S brand.


Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our Retail Customer Service Centre in Chester