HR Shared Service

M&S is a business powered by its people. We think they’re the best in the world of retail. That’s why our Human Resource Shared Service (HRSS) is on hand to help them really make the most of their careers with us.

Whether they’re delivering exemplary customer service in store or working behind the scenes to keep everything running like clockwork, we’re proud of our 83,000 people and the great contribution they make to our ongoing success.

Based in Salford Quays, the HRSS function is the part of the M&S HR group, providing the invaluable administrative support and guidance each of our people need to get on. Join us here and you’ll help to drive efficient new ways of working, ensuring we retain our best people while attracting new talent across our organisation.

It’s not all about process though. You’ll be part of yourself an agile, dynamic environment where your drive and ambition can take you to all sorts of exciting places.

You’ll also be working with some of the best people in the industry – learning from them, sharing their knowledge and enjoying their support as you build a remarkable career at the sharpest end of retail.

Who we look for

A positive, can-do attitude towards customer service will get you off to a flying start. Our diverse customer base across also calls for initiative and attention to detail when it comes to delivery.

Relevant qualifications for specific roles are a real advantage, but most importantly will be your great interpersonal skills and drive to reach your potential in a fast-paced, ever-evolving environment.

Working in Head Office

Our Head Office functions operate out of our London headquarters, our offices in Stockley Park, Chester and Manchester. Step into the nerve centre of M&S and get amongst the action that steers the heart of our fast-moving business and world-famous brand.

Where you'll work

You'll be working in our HR Shared Service function in Salford Quays