About the programme
In the Customer Team, we’re passionate about getting to know our customers, from how they shop to which products they buy. And when we’ve got this information, we make sure that the business derives maximum value from it.
This internship will give you a fascinating insight into how we use consumer research to drive our business decisions.
Over the eight weeks, you’ll team up with another researcher to deliver one or two research projects. This will involve sitting down with a business stakeholder to find out exactly what’s wanted on the project, commissioning the research and then presenting the results.
The projects you could be working on are varied and interesting. You might be looking at how we’ve delivered Summer 2017 in our Foods Halls, and comparing our performance to that of our competitors. You could be evaluating our current clothing advertising campaign. Or you might be using a new methodology like neuroscience or cultural intelligence to enable us to better understand our customers.
In addition to developing your knowledge of customer research, you’ll gain exposure to other functions within the team, such as Analytics, Data Science, Customer Relationship Management and Loyalty. This will enable you to see how everything fits together.
To be eligible, you’ll need to be a second-year research or psychology student with a keen interest in understanding consumer behaviour, plus knowledge of research techniques, both qualitative and quantitative. A strong work ethic, an eye for detail, friendly personality and the ability to work with people of different ages and experience are also expected.
This internship will be based in London.
Applications for this programme are now closed.
Customer Research - Internship
Head Office (London)
£ Competitive, pro rata
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Applications for our business placement and graduate programmes are now closed.
Applications will reopen in September 2017 for our 2018 intake.
Learning and Development
We've plenty of learning opportunities both in store and at our Head Office, which vary according to your scheme. Whether you’re managing people in store, or a valued member of a Head Office team, you’ll be learning while you earn, shouldering real responsibilities and helping to tackle the ever-changing issues of the day. You will be given a specific area of responsibility or a project to manage yourself fairly early on - say yes, it's a great chance to shine.
While we‘ll provide the training tools and opportunities, it’s up to you to take advantage of them. You’ll be expected to use your initiative to identify learning needs specific to you – and have the motivation to meet these needs.
Theory's all well and good, but few plans survive contact with the customer. If you’re based in Head Office, you'll get hands-on, in-store experience through our store attachment programme. Depending on your graduate programme the attachment could be anything from one week to three months.
Corporate Learning Programme
Our cutting-edge workshops will hone your business abilities, ranging from skills foundation and competency training to full-on project management.
We're investing heavily in smarter technology to achieve our vision of becoming the world's most successful multi-channel retailer. So we'll invest plenty of time with you to ensure you receive all the right technical training.
We will support you throughout your career at M&S and, with role-specific training, help you reach your goals.
Unlike many companies, M&S performance management isn't just a case of us saying jump higher. We ensure your achievements are recognised, your feedback is heard and, of course, that your career is progressing. After all, M&S only performs well when we all do.
Depending on the area of the business you join, you could have the opportunity to work towards professional qualifications to enhance your career progression with M&S.